Frequently Asked Questions

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad and travellers who need to make fast, international transfers.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Finding an agent location in Vanuatu is easy, go to our agent locator tool.

Once you get to our agent location, you will be asked to provide some information like your receiver’s first name, last name, the amount you wish to send, the country you are sending to and your government-issued ID; then just give the agent the total amount including the applicable fees.

You’ll need to present any official government-issued ID, such as: passport, driver’s license, firearms license ID, Vanuatu student ID, employment ID card, National provident fund card, national ID card.

Acceptable IDs are subject to the banking laws and regulations of Vanuatu.

You can send up to 1,000,000 VUV from agent location in Vanuatu. For transfers higher than 1,000,000 VUV supporting documents will be required. If you need more information on what documents you will need to submit you can visit any Western union agent location.

Money transfers will generally be paid in cash or will be transferred directly to the receiver’s bank account if the option is available.

Restrictions may apply. Please contact a Western Union agent to get more information about restrictions.

You can check your transfer status online, all you need is the sender’s name and the Money Transfer Control Number (MTCN) printed on the sender’s receipt.

Each Western Union agent location determines its own hours of operation. Some have extended hours and open during weekends.

Find a nearby Western Union agent location with our agent locator tool.

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.