Frequently Asked Questions

Yes, before making your first online transfer, you will need to verify your profile:
First, fill out the online registration form and provide the following information: full name, date and country of birth and ID details (type, number, expiry date and issuer).
When an expired ID is detected, you will be required to provide a new one.
Once you have successfully registered online, you will be asked to visit one of the below listed Currency in Vanuatu and verify your identity and phone number in person:

• No.1 Currency Money transfers Vanuatu limited, Ports building (opposite Grand, Port Villa;
• No.1 Currency Santos, Cikay building, Avenue Higginson, Luganville

After presenting a valid government-issued ID at the nearest verification location, you will receive a confirmation by phone. If you need to send money before your verification is completed, please visit a Western Union agent location.

You’ll need to present any official government-issued ID, such as: passport, Government issued national ID, National Provident Fund card, driver’s license, Employment ID card, Government issued Superannuation ID, Vanuatu student ID, Firearms license.

ID should have the following data: full name, date of birth, issue date, number, expiry date and country of issue. If this data is not present on primary ID then secondary ID should be presented.

Acceptable IDs are subject to the Banking laws and regulations of Vanuatu.

You can find all locations for physical verification here.