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Frequently Asked Questions

If you need to know more about westernunion.com services (app and web), do not hesitate to call our Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa. For other Western Union services, please contact us at 800 100 609.

Send money online

You can send money online at westernunion.com to a Western Union location for a cash pickup. After you've chosen your destination country, you'll see the types of services available. Learn more about how to send money online.

After you have successfully registered online, you will need to verify your identity. You can choose to get verified online via web or app, or in person.

If your money transfer is needed within minutes*, you can send money online using your Qatar-issued debit card. You are able to use up to 3 different cards. Receivers can pick up money transfers in cash at any Western Union agent location around the world, depending on the hours of operation at that location.

*Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

See all destination countries to which you can send money online from Qatar. Domestic transfers within Qatar are also available.

You can pay with your Qatar-issued debit card. You are able to use up to 3 different cards. For more details about online payments, please call Western Union Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa.

After your profile is verified, you can send up to 20,000 QAR (Approximately $5,492 USD) per transfer on Western Union Qatar wu.com site.

Your online receipt will show if your transfer has been approved. When the transfer is completed, you'll get an email with your tracking number (MTCN). If your transfer is on hold, you might be contacted for more information. If your transfer is rejected, you may call Western Union Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa.

A sender may request cancellation of a money transfer only if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call Western Union Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa.

You will receive a receipt for your email after the transfer is completed. You can also see the details of all your transfers in your profile section.

  • First, fill the online registration form and provide the following information: full name, full address in Qatar, phone number, email address, country and date of birth, ID card details and nationality.
  • Once you have successfully registered, please:
    1. Take a photo of your valid QID from both sides and a clear selfie video holding your QID for 3 seconds.
    2. Send both QID photos and the selfie video from your registered email to wu.support@alfardanexchange.com.qa or from your registered phone number to Al Fardan Exchange via WhatsApp to the following number:

    44537777


    A represantative of Al Fardan's Exchange Customer Care will contact you to complete the verification and will send you a confirmation by email. Once you received the email, you can start using Western Union Online money transfer services right away.

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Send money to a bank account from Qatar

Yes, the Western Union "direct to bank account" service is an easy and convenient way to send funds directly to a receiver’s bank account in selected countries.

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Check our Direct to Bank Account country information to see in which countries the service is available. You’ll see the bank information you’ll need and how long it will take for the money to be deposited into your receiver's bank account in each country in which the service is available.

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Just choose the Direct to Bank Account service when you send online or at an agent location. You’ll need the receiver’s bank account details. The requirements vary by country, but usually include:

  • Your receiver’s bank name and code.

  • Your receiver’s bank account number.

Check our Direct to Bank Account country information to see which countries the service is available to and the information needed for each country.

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A bank code is a series of numbers, used to identify banks around the world. They usually consist of between 3 to 23 digits, depending on the bank and the country.

You may also find a bank code called as:

  • BSB

  • SWIFT Code

  • BIC (Bank Identification Code)

  • CHIPS (Clearing House Inter-Bank Payment System) – US and Canada only

  • NCC (National Clearing Code)

  • BSC (Bank Sort Code)

  • IFSC (Indian Financial System Code)

For some countries you may need an International Bank Account Number (IBAN) in addition to the bank code.

Ask your receiver for the bank code and IBAN (if applicable). You can refer to our Direct to Bank Account country information to see which details are required for each country.

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A BIC is a code used to identify banks worldwide. A BIC is the same as a SWIFT code. The terms are interchangeable. A BIC will either have 8 or 11 digits.

Ask your receiver, if BIC is required in their country—you can check our Direct to Bank Account country information to confirm the information you’ll need.

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An IBAN is used in some countries to uniquely identify a customer’s bank account. The IBAN consists of an alphabetical country code followed by two digits, and then up to thirty-five characters for the bank account number. Some countries require that payment sent from Australia include an IBAN. You can refer to our Direct to Bank Account country information to see what details are needed for each country.

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"Direct to bank account" money transfers vary by country and can take up to 5 days. For details, refer to our Direct to Bank Account country information.

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Receive money

You can pick up your money at any Western Union agent location. You'll need to provide the following information:

  • The tracking number (MTCN)

  • The approximate amount that was sent

  • Sender’s full name

  • Sender's country from where the money was sent

  • Acceptable ID documents

Some restrictions may apply.

Currently, you are not able to receive money online in Qatar. You can pick up money at any Western Union agent location. For other available options, please visit our Receive money page.

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Check your transfer status now. Type in the sender's name and MTCN. You’ll see the latest status of your money transfer.

You can also call Western Union Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa.

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Please get these details ready:

  • The sender's full name.
  • The country where the money was sent from.
  • The approximate amount that was sent.
  • The tracking number (MTCN).

For more information, check with your nearest Western Union agent location.

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Money transfers generally are paid in cash.

Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

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All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency or to a device or an account which was not part of the transfer.

The tracking number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money. It can also be used to track your transfer.

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WU® mobile app - Qatar

Get the app for free now

Yes, Western Union® mobile app is available for iOS and Android mobile devices in Qatar.

Use our mobile app to:

  • Send money: Existing customers can send money using their online log in details. New customers can register directly on the app or online.

  • Estimate prices: Get up-to-date exchange rates and compare fees* for Western Union® services.

  • Track a transfer: Get the current status of your transfer.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

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There’s no fee to download the app or to access the app from your mobile phone. Though, mobile data access and call service charges may apply. Please contact your mobile phone network provider for more details.

Please note that Western Union® money transfer fees* will apply, if you send money using the mobile app.

* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

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You can download the app from the Apple App Store and Google Play Store both for iOS and Android devices.

Download the app

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Yes. Existing online customers can use their log in details to send money with the app.

New customers can register directly on the app for free. You will need to complete an ID identification before you can send money using the app.

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If you are an existing online customer, you can use your existing log in details to access your profile on the mobile app.
If you are a new customer please:

  • First, fill the online registration form and provide the following information: full name, full address in Qatar, phone number, email address, country and date of birth, ID card details and nationality.
  • Once you have successfully registered, please:
    1. Take a photo of your valid QID from both sides and a clear selfie video holding your QID for 3 seconds.
    2. Send both QID photos and the selfie video from your registered email to wu.support@alfardanexchange.com.qa or from your registered phone number to Al Fardan Exchange via WhatsApp to the following number:


    A represantative of Al Fardan's Exchange Customer Care will contact you to complete the verification and will send you a confirmation by email. Once you received the email, you can start using Western Union Online money transfer services right away.

Learn more about sending money online.

*Diplomatic ID card is an acceptable Other Government Issued ID type in Direct Market Access (DMA) Qatar.

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Simply use your existing online log in. New customers can register directly on the app or register for free online first.

Get the free app now

Find out more about the Western Union® app, or if you have questions that are not answered here, please contact us.

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Registration

Yes, to send money you need to be registered. After you have successfully registered on westernunion.com or our mobile app, you will need to verify your identity. Please note that you can choose between the following verification methods:

After your identity is verified, you can start sending money immediately.

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No, it’s free of charge.

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Anyone who meets the following requirements can register and start sending money online.

• Individuals must have a valid Qatari Civil ID or Diplomatic ID.

• Must be at least 18 years of age on the date of application

• Must accept the Terms and Conditions of using this service.

• Must have a valid email address.

• Must have a valid phone number.

• Must have a valid Qatar issued debit card. You are able to use up to 3 different cards.

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Registration with the same valid identification document and email address is possible only once.

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You can change or update your Western Union profile information from the Profile Overview tab after you log in to westernunion.com. After your identity is verified, you can’t change your name, last name, date and place of birth, and nationality. If you need to change this information after your identity is verified, please contact Western Union Customer Care at 44537777.

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Western Union agent locations

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. In Qatar these are Exchange service providers and banks.

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Find an agent location near you, using our agent locator.

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You'll need to provide a valid identification document and transfer details, and then pay the agent the amount you want to send, plus fees.

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Western Union agent locations offer the ability to send and receive money around the world.

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You can usually send up to 7,500 USD through Western Union agent locations.

Each Western Union agent location determines its own hours of operation. Find a nearby Western Union agent location to see their opening hours.

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Identification Process

All senders must verify their identity to send money online. It is mandatory to collect and verify the following info about you:

  • Full name

  • Full address in Qatar

  • Mobile phone number

  • Email address

  • Country and date of birth

  • ID details (Acceptable ID documents are Qatari ID and diplomatic ID.)

  • Nationality

After you register on westernunion.com or our mobile app, choose one of the following verification methods:

  • Online verification via web or app:

    After logging in to your profile, please select “Online verification” from the available options. Then, you will need to take photos of the below using your phone or web camera and upload them:

    • The ID document you used to register online

    • A selfie photo following the on-screen instructions (move head up, down, left...)

    Once your identity is successfully verified, you will receive both email and SMS confirmations.

  • In-person verification at an agent location:

    After you have successfully registered online, you will need to visit a nearby Alfardan Exchange location. Please note that you need to bring the same government-issued ID you used to create your profile.

After your identity is verified, you can start sending money immediately.

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If you forgot your password, you can click on the “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try to log in to your profile in 30 minutes or contact Western Union Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa.

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You can change your password on the Profile Overview page after you login. Please select "Edit profile" from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

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Please contact Western Union Customer Care at 44537777, or write an email to wu.support@alfardanexchange.com.qa.

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My WU loyalty program

You can register for the My WU loyalty program in 2 ways:

  • By clicking the box “Enroll in My WU program” during your registration for online transfers on www.westernunion.com.
  • At a cash counter while sending money from our agent locations.
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My WU members are eligible to earn My WU points, redeem points for discounts on transfer fees, and get offers exclusively for members.

Every 1 QAR transfer fee1 paid on a single qualifying transfer earns 1 My WU® point.

Accumulate your My WU points and start redeeming them to save on your next transfer fee.

1Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).

To redeem your points, kindly visit the My WU Qatar website.

Points earning is effective from 2009 and all points earned are valid for 12 months from the start date of accumulation2.

2 My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable.

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You can find your My WU number:

• On your My WU profile page.

• Printed in the receipt of the transfer you registered to the program with.

• In the last transfer receipt (assuming your profile was looked up).

• By contacting Customer Care at 0800-100-609 or by logging in to your My WU profile.

It’s important for you to know your My WU number and keep it handy so that you can leverage the benefits of the program.

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You should double check the data that you are using to log in (i.e. Last name and My WU number, or Last name and Email) and make sure they match the latest information that you have provided to Western Union. If you can’t validate or are unsure of the information provided to Western Union, you can call our Customer Care at 0800-100-609 to retrieve or update the relevant data points, including your My WU number, email address and phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance or redeem rewards.

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Western Union is working hard to merge matching or duplicate profiles and reconcile point balances, contacts, etc. For a smooth experience, members are invited to merge their duplicate accounts by calling our Customer Care at 0800-100-609 to update their main profile, for the balance and reward redemption features to work as expected.

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In this case you are using a non-unique lookup criteria such as a phone number (together with your last name) and chances are that you have unintentionally:

• Registered more than once with the same phone number

• Provided a wrong phone number

• Provided a phone number that was somebody else’s

The best way to address these challenges is by contacting Western Union Customer Care at 0800-100-609 to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using your My WU number or email address (together with your last name) is the most reliable way to check your balance or redeem rewards.

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Consumer protection

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.

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Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation, you haven’t confirmed.

  • For an online purchase.

  • For anti‐virus protection.

  • For a deposit or payment on a rental property.

  • To claim lottery or prize winnings.

  • To pay taxes.

  • For a donation to charity.

  • For a mystery shopping assignment.

  • For a job opportunity.

  • For a credit card or loan fee.

  • To resolve an immigration matter.

If you transfer money, the person you’re sending it to will receive the money almost instantly. After the money is transferred, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

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If you receive an email from anyone claiming to be from the Western Union and you are unsure about it, do not click on any links in the mail. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to wu.support@alfardanexchange.com.qa. Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

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In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The 'Test Question' feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we'll pay the receiver whenever the receiver shows proper identification, even if he or she does not know the answer to the question. Test question is not available for payout in Qatar.

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You should contact the Western Union Fraud Hotline at 00 800 100 609 immediately for assistance with a transfer that you believe was sent for fraud. You should also file a report with your local law enforcement.

You should also contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

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  • Always make sure you know who you are sending money to.
  • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
  • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.
  • Remember, if it seems too good to be true, it probably is.
  • For more information about how to protect yourself from fraud, visit the Fraud Awareness page.

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