Frequently Asked Questions

Customer questionnaire
Are my documents safe? What documents are suitable and why does Western Union need them? What happens after I provided the additional information? View all questions →
WU® mobile app
Does Western Union have a mobile app in Qatar? Can I send money using the mobile app? How do I get a login to access my profile in the mobile app? View all questions →
Registration and profile settings
How many times can I register? Does it cost to register at Western Union’s website? What do I do if I want to change my login details password, email address? View all questions →
Western Union® agent locations
How do I send money from a Western Union agent location? Which transfer service is offered at Western Union agent locations? How much money can I send from a Western Union agent location? View all questions →
Western union rewards program
How can I register for the Western Union Rewards program? I have multiple My WU® numbers and profiles, will the points balance and rewards redemption work? I’m trying to login to the My WU® website to check my balance or redeem a reward and I’m getting a ‘no matching records found’ error message. What can I do? View all questions →
Consumer protection
Introduction What can I do if I suspect fraud or am a victim of fraud? Can the Test Question feature secure my funds or delay payment of a transfer? View all questions →
Identity verification
Does Western Union need to confirm my identity? How do I verify my identity so I can send money online? How do I verify my profile to start sending money online? View all questions →
Send money to a bank account from qatar
What is an International Bank Account Number (IBAN)? How long does a “Direct to Bank Account” money transfer take? In which countries can I send money directly to my receiver’s bank account? View all questions →
Receive money
How much does it cost to receive money? How does a Western Union agent pay out money transfers? What is a tracking number (MTCN)? View all questions →
Send money online
Where can I send money online? How can I cancel a money transfer after it was sent? How do I send money online? View all questions →