Frequently Asked Question

FAQ / Identification process

Identification process

Does Western Union need to confirm my identity?

All senders must verify their identity to send money online. It is mandatory to collect and verify the following info about you:

  • Full name
  • Full address in Qatar
  • Mobile phone number
  • Email address
  • Country and date of birth
  • ID details (acceptable ID documents are Qatari ID and diplomatic ID)
  • Nationality

After you register on or our mobile app, choose one of the following verification methods:

  • Online verification via web or app:

    After logging in to your profile, please select “Online verification” from the available options. Then you will need to take photos of the following using your phone or web camera and upload them:

    • The ID document you used to register online
    • A selfie photo following the on-screen instructions (move head up, down, left, etc)

    Once your identity is successfully verified, you will receive both email and SMS confirmations.

  • In-person verification at an agent location:

    After you have successfully registered online, you will need to visit a nearby Alfardan Exchange location. Please note that you need to bring the same government-issued ID you used to create your profile.

After your identity is verified, you can start sending money immediately.

What do I do if I forgot my User ID or login password, or repeatedly entered incorrect details?

If you forgot your password, you can click on the “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try to login to your profile in 30 minutes or contact Western Union Customer Care at 44537777 or write an email to

What do I do if I want to change my login details password, email address?

You can change your password on the Profile Overview page after you login. Please select “Edit profile” from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

How can I cancel my Western Union profile?

Please contact Western Union Customer Care at 44537777 or write an email to

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care