Frequently Asked Questions

Receive money

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency or to a device or an account which was not part of the transfer.

How does a Western Union agent pay out money transfers?

Money transfers generally are paid in cash.
Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

What is a tracking number (MTCN)?

The tracking number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money. It can also be used to track your transfer.

How do I know if my money transfer has been received?

 
Check your transfer status now. Type in the sender’s name and MTCN. You’ll see the latest status of your money transfer.

You can also call Western Union Customer Care at 44537777 or write an email to wu.support@alfardanexchange.com.qa.

What do I need to bring in order to pick up my money at a Western Union agent location in Qatar?

Please get these details ready:
  • The sender’s full name.
  • The country where the money was sent from.
  • The approximate amount that was sent.
  • The tracking number (MTCN).

For more information, check with your nearest Western Union agent location.

How do I pick up a money transfer?

You can pick up your money at any Western Union agent location. You’ll need to provide the following information:

  • The tracking number (MTCN)
  • The approximate amount that was sent
  • Sender’s full name
  • Sender’s country from where the money was sent
  • Acceptable ID documents

Some restrictions may apply.

Currently, you are not able to receive money online in Qatar. You can pick up money at any Western Union agent location. For other available options, please visit our Receive money page.