Frequently Asked Questions

iOS or Android

Use our mobile app to:

• Send money: Existing customers can send money using their online login details. New customers can register directly on the app or online.
• Estimate prices: Get up-to-date exchange rates and compare fees^* for Western Union® services.
• Track a transfer: Get the current status of your transfer.

^* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

There’s no fee to download the app or to access the app from your mobile phone. Though, mobile data access and call service charges may apply. Please contact your mobile phone network provider for more details.

Please note that Western Union^® money transfer fees^* will apply, if you send money using the mobile app.

^* Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

Yes. Existing online customers can use their login details to send money with the app.

New customers can register directly on the app for free. You will need to complete an ID identification before you can send money using the app.

If you are an existing online customer, you can use your existing login details to access your profile on the mobile app.
If you are a new customer please:

• First, fill the online registration form and provide the following information: full name, full address in Qatar, phone number, email address, country and date of birth, ID card details and nationality.
• Once you have successfully registered, please:
  1. Take a photo of your valid QID from both sides and a clear selfie video holding your QID for 3 seconds.
  2. Send both QID photos and the selfie video from your registered email to wu.support@alfardanexchange.com.qa or from your registered phone number to Al Fardan Exchange via WhatsApp to the following number:

  44537777

  A represantative of Al Fardan’s Exchange Customer Care will contact you to complete the verification and will send you a confirmation by email. Once you received the email, you can start using Western Union Online money transfer services right away.

Learn more about sending money online.

^*Diplomatic ID card is an acceptable Other Government Issued ID type in Direct Market Access (DMA) Qatar.