Frequently Asked Questions

Send money online

Where can I send money online?

See all destination countries to which you can send money online from Qatar. Domestic transfers within Qatar are also available.

How can I cancel a money transfer after it was sent?

A sender may request cancellation of a money transfer only if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call Western Union Customer Care at 44537777 or write an email to wu.support@alfardanexchange.com.qa.

How do I send money online?

You can send money online at westernunion.com to a Western Union location for a cash pickup. After you’ve chosen your destination country, you’ll see the types of services available. Learn more about how to send money online.

Can I get a receipt for my transfer?

You will receive a receipt for your email after the transfer is completed. You can also see the details of all your transfers in your profile section.

How much can I send online from Qatar?

After your profile is verified, you can send up to 34,500.00 QAR (9,500 USD) per transfer and 50,000.00 QAR (13,750 USD) per calendar week on Western Union Qatar wu.com site.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is completed, you’ll get an email with your tracking number (MTCN). If your transfer is on hold, you might be contacted for more information. If your transfer is rejected, you may call Western Union Customer Care at 44537777 or write an email to wu.support@alfardanexchange.com.qa.

How soon is my money available for pickup when I send online?

If your money transfer is needed within minutes*, you can send money online using your Qatar-issued debit card. You are able to use up to 3 different cards. Receivers can pick up money transfers in cash at any Western Union agent location around the world, depending on the hours of operation at that location.

*Funds may be delayed or services unavailable based on certain transfer conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

How do I pay?

You can pay with your Qatar-issued debit card. You are able to use up to 3 different cards. For more details about online payments, please call Western Union Customer Care at 44537777 or write an email to wu.support@alfardanexchange.com.qa.