Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
My WU℠
What is the My WU℠ loyalty program? What are the benefits of My WU℠ loyalty program? How can I earn My WU℠ points? View all questions →
Frequently asked questions
How do I find out if my money has been sent? How do I find out if a money transfer is available for pickup? How do I pick up a money transfer? View all questions →
Send money to a mobile phone
How can I send money to a mobile phone? What’s a mobile wallet? Can money be sent to any mobile phone? View all questions →
Become a Western Union agent
What do I need in order to offer Western Union money transfer services? How will I earn money with Western Union? Who’s responsible for setting the price for the money transfer service? View all questions →
Consumer Protection
Are there common consumer fraud scenarios to be aware of? I received a suspicious email from someone claiming to be Western Union, what should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Identity verification
Identity verification What are the acceptable documents for identity verification? Why do I need to verify my identity when sending money online? View all questions →
Registration
Does it cost anything to register at Western Union’s website? How can receivers register in Colombia? How can receivers register in Argentina? View all questions →
Send money at an agent location
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Send money online
How do I send money to India with UPI? What is the Western Union® Direct to Bank Account money transfer service? What information is required from the sender to send a Direct to Bank Account money transfer? View all questions →
Send money in person
Who uses Western Union money transfer services? What are Western Union agent locations? Which transfer service is offered at Western Union agent locations? View all questions →
Payment authentication
What is Strong Customer Authentication (SCA)? Why wasn’t my authentication successful? View all questions →
Send money to a bank account
What’s an IBAN code? How do I send money to India with UPI? What’s a bank code? View all questions →
Send Money
How do I pick up a money transfer? How do I send money to a mobile phone? Do I need to create a profile to send money? View all questions →
Help with current and past transfers
What does my receiver need to pick up their money? How can I check my transfer status? Who can check the status of a money transfer? View all questions →
Western Union Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Registration and profile settings
How can receivers register in Colombia? How do I change my profile privacy and marketing settings? How do I update my email address in my profile? View all questions →
Receive money
What does my receiver need to pick up the money transfer? How can my receiver get the money? When will my receiver get the money? View all questions →