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Contact Us

If there is something wrong with your transfer, you can:

The Online Dispute Resolution (ODR) offers a simple, efficient, fast, low-cost, and out of-court solution to disputes related to online transfers. For more information go to: http://ec.europa.eu/consumers/odr/.

To exercise your privacy rights, please contact Western Union by completing the Individual Rights Request form.

 

Contact us by phone

If you have questions about online transactions:

  • In Portugal, call 00800 264 38750
  • Outside of Portugal, call +32 2 639 7101

Portuguese: Daily, 9:00am – 10:00pm EET

English: Daily, 9:00am – 12:00am EET

 Contact us by Mail

Western Union Processing Portugal
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247
  • In Luxembourg, call 8004 0006 (available daily from 8:00 a.m. to 8:00 p.m.)
  • Outside of Luxembourg, call +32-2-6438869
  • In Luxembourg, call 8004 0006 (available daily from 8:00 a.m. to 8:00 p.m.)
  • Outside of Luxembourg, call +32-2-6438869
  • In Luxembourg, call 8004 0006 (available daily from 8:00 a.m. to 8:00 p.m.)
  • Outside of Luxembourg, call +32-2-6438869
  • In Luxembourg, call 8004 0006 (available daily from 8:00 a.m. to 8:00 p.m.)
  • Outside of Luxembourg, call +32-2-6438869
  • In Luxembourg, call 8004 0006 (available daily from 8:00 a.m. to 8:00 p.m.)
  • Outside of Luxembourg, call +32-2-6438869