Contact Us

If you are unsatisfied with your online transaction, you have several options to follow up:

Complete the form below.
Call us at 00800 264 38750
Email Customer Care at - portugal.customer@westernunion.pt

Use Online Dispute Resolution (ODR) - The ODR offers a simple, efficient, fast, low-cost, and out of-court solution to disputes connected to online transactions. Visit http://ec.europa.eu/consumers/odr/.

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Contact us by phone

If you have questions about online transactions:

In Portugal, call 00800 264 38750 (available daily from 8 a.m. to 11 p.m. WET)
Outside of Portugal, call +32 2 639 7101

Contact us by Mail

Western Union Portugal
Lithuania UAB
J. Balcikonio Str 3, Vilnius, Lithuania LT-08247

Corporate Headquarters
12500 E. Belford Ave
Englewood, CO 80112
USA
+1-720-332-1000

Media Relations
12500 E. Belford Ave
Englewood, CO 80112
USA
+1-720-332-1000 ext.5

In Luxembourg, call 8004 0006 (available daily from 8:00 a.m. to 8:00 p.m.)