We’ve contacted affected customers by email with information about their account closure. Before your account closes, please make sure you’ve completed the actions below.
Once closed, you’ll no longer be able to:
Once closed, you’ll no longer be able to:
Move any remaining funds out of your account before the closure date.
If you’re using your Western Union Digital Bank IBAN for payments, make sure you update your banking details with:
Save any account statements, transaction history, or other records you’d like to keep.
If you have a Premium subscription, please cancel it before your account closure date.
If you’d prefer to close your account before the scheduled closure date, open the app and select:
Profile > Close account
You can still send money with Western Union
While Western Union Digital Bank is closing, you can continue using Western Union money transfer services through the Western Union website or app.
You can still send money with Western Union
While Western Union Digital Bank is closing, you can continue using Western Union money transfer services through the Western Union website or app.
Enjoy a €0 transfer fee on your first online transfer to a bank account or mobile wallet*.
We’ve decided to discontinue Western Union Digital Bank following a review of our products and services.
Payments sent to your Western Union Digital Bank IBAN after closure may be rejected or returned to the sender.
Any remaining funds will be handled in accordance with applicable laws, regulations and the Terms and Conditions governing your account.
We understand this change may be inconvenient and appreciate your patience during this transition.
If you have any questions, please contact Customer Care:
+49 699 023 5063
* Exchange rates apply. Additional third party fees might apply.
