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Frequently Asked Questions

Online consumer identification process

Does Western Union need to confirm my identity?

If you want to send more than 1.000 EUR within a 12-month period, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.



How long will it take to confirm my identity?

The process may take several days. After your identity is verified, you will receive a confirmation email.

If you need to send money before your verification is completed, please visit a Western Union  agent location.