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Frequently Asked Questions

Online consumer identification process

1. Does Western Union need to confirm my identity?

If you want to send more than 1.000 EUR within a 5-day period, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR within a 3-day period.



2. How long will it take to confirm my identity?

The process may take several days. After your identity is verified, you will receive a confirmation email.

If you need to send money before your verification is completed, please visit a Western Union agent location