Important legal notice regarding
Western Union Digital Bank

After careful consideration, we have decided to discontinue Western Union Digital Bank. As a result, all Western Union Digital Bank accounts will be closed two months after users have received their closure notice, in accordance with our General Terms and Conditions.

On the account closure date, users will no longer have access to the Western Union Digital Bank app and the debit card linked to their accounts will be deactivated. 

Users will receive a confirmation once their account is closed. 

What you need to do

For a smooth transition, make sure you complete the following actions before your account closure date: 

• Withdraw or transfer any remaining funds from your account. 

• Contact any individuals, employers, organizations, or service providers that use your Western Union Digital Banking IBAN and provide them with your alternative banking details to prevent interruptions to:  

• Incoming payments, such as salary, benefits, pension payments, or transfers from family and friends. 

• Outgoing payments, such as Direct Debits, bill payments, subscriptions, and other recurring transactions. 

• Download or save any account statements, transaction history, or other records you’d like to keep before your account closes. 

• If you’re a Premium customer, cancel your Premium subscription before your account closure date. 

If you prefer, you can close your account before the scheduled closure date through the Western Union Digital Bank app by selecting Profile > Close account. 

Important:

After your account is closed, payments sent to your Western Union Digital Bank IBAN may be rejected or returned to the sender.

Any funds remaining in your account after closure will be handled in accordance with applicable laws, regulations, and the General Terms and Conditions governing your account. 

While Western Union Digital Bank services will no longer be available, you can still use Western Union money transfer services through the Western Union website or app. 

Please note that Western Union money transfer services are separate from Western Union Digital Bank and are governed by separate Terms and Conditions.