Frequently Asked Questions

Send money online
Can I send money online with Western Union? How can I send money online? What documents do I need to send money online in Colombia? View all questions →
Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union agent location in Colombia? View all questions →
Receive money
What documents can I use to pick up money in Colombia? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Registration
How do I register online on westernunion.com in Colombia? Does it cost anything to register for online services in Colombia? Who can register and send money online? View all questions →
Identification process
Does Western Union need to confirm my identity? How long will it take to confirm my identity? Where are dedicated locations for physical identifications in Colombia? View all questions →
Consumer protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send money for? I received a suspicious email from someone claiming to be Western Union. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Western Union® agent locations
What are Western Union® Agent locations? How can I find a nearby Western Union agent location? How do I send money from an Agent location? View all questions →
Home delivery
What is the Home Delivery service? Where is the Home Delivery service available in Colombia? How much money can I receive through the Home Delivery service? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration and profile settings
Who can register and send money online? How many times can I register? What do I do if I want to change my login details like password or email address? View all questions →