Western Union News: Assistance Services for your daily life

Protection, convenience, and support when you need it most — all in one affordable plan.

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Now, in addition to sending and receiving money safely, you can also count on a complete set of assistance for your rotina.With the services of IGS – Integral Group Solution, you have support for your home, health, pet, professional life and emergencies, with 24-hour service throughout Brazil.

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TYPES OF ASSISTANCE

Residential Assistance

Solutions for unforeseen events at home, such as locksmith, electrician, plumber and unclogging.

Pet Assistance

Care and guidance for your pet’s well-being.

Health Assistance (Online Doctor)

24-hour remote medical care for when you need it.

Professional Assistance

Support with services aimed at professional development and relocation.

Emergency Assistance

Support in unexpected everyday situations.

BENEFITS OF ASSISTANCE

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  • 24-hour service, every day

  • Coverage throughout Brazil

  • Network of qualified professionals

  • More convenience in a single plan

  • Peace of mind for you and your family

  • Support in unforeseen times

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    FAQ (Frequently Asked Questions)

    Who provides the services?

    The services are provided by IGS – Integral Group Solution. Western Union acts as a facilitator of access to the product.

    How do I use assists?

    Just contact the 24-hour call center, inform your data and the necessary service. Call center number: 0800 721 4074

    When can I start using it?

    After the grace period of up to 72 hours from hiring.

    Where can I use it?

    The services are available throughout the national territory, 24 hours a day.

    What is included in residential assistance?

    Emergency services such as locksmith, plumber, electrician and unclogging, according to the limits of the plan.

    Is there a limit on use?

    Yes. Each service has usage limits and values defined in the plan’s conditions.

    Is there an additional cost?

    The services are covered within the contracted limits. If it exceeds it, there may be an additional charge.

    Can I use it in any situation?

    The services must be used according to the conditions of the plan, especially in emergency or foreseen situations.

    Do I need to go to a store to hire?

    Yes. The contracting of assistance is done in person at a Western Union store.

    Where do I see all the rules and conditions?

    On the official website of IGS: www.igroupsolution.com/western-union-brasil/ 

    The assistance product is provided by IGS – Integral Group Solution, an authorized company. Western Union is not an insurer or insurance intermediary and is not responsible for the terms, coverage, or any claims. Eligibility restrictions apply.