How to Provide Your Identification

For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period. Here is how it works:

Step 1: Log in with your e-mail address and password, open your profile or start a money transfer and choose 'Start verification'. You will then receive a letter from us.

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate, and expiry date are visible. 

Step 4: Sign and date the confirmation form. Your signature must match the one on your photo ID.

Step 5: Send all documents to Western Union:

- By email: Save your scans as PDFs or JPGs and send an email with the attachments to id@westernunion.com.

- By mail: Western Union, Schubertring 11, 1010 Vienna, Austria       

Step 6: Log in to your profile to check your status. Verification may take several days. When it is complete, we will email you.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.