How to Provide Your Identification
For transfers above 1.000 EUR, we need to confirm your identity. Once confirmed, you will be able to send up to 5.000 EUR within a three-day period. Here is how it works:
Step 1: Log in with your e-mail address and password, open your profile or start a money transfer and choose 'Start verification'. You will then receive a letter from us.
Step 2: Follow the directions in the letter and fill out the confirmation form.
Step 3: Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate, and expiry date are visible.
Step 4: Sign and date the confirmation form. Your signature must match the one on your photo ID.
Step 5: Send all documents to Western Union:
- By email: Save your scans as PDFs or JPGs and send an email with the attachments to email@example.com.
- By mail: Western Union, Schubertring 11, 1010 Vienna, Austria
Step 6: Log in to your profile to check your status. Verification may take several days. When it is complete, we will email you.
*Please send us a COPY of your identification, not the original. Keep the original in a safe place.