Frequently Asked Questions

Send Money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Receive money
How can I receive money that has been sent to me? What documents can I use to pick up money in Montenegro? How do I know if my money transfer has been received? View all questions →
Send money online
Can I send money online with Western Union? How do I complete my first money transfer online in Montenegro? To which countries can I send money online? View all questions →
Send money to a bank account from Montenegro
Can I send money to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money directly to a bank account from Montenegro? View all questions →
Send money in person
Who can use Western Union money transfer services? Who are Western Union agents? How can I find a Western Union agent in Montenegro? View all questions →
Registration
How do I register online? Does it cost anything to register for online services in Montenegro? Who can register and send money online? View all questions →
Identification Process
Does Western Union need to verify my identity? How long will it take to verify my identity? What identification documents are accepted? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What is a test question? When is it used? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money to a bank account
What is an International Bank Account Number (IBAN)? What is a bank code and how do I find my receiver’s bank code? To which countries can I send money directly to my receiver’s bank account? View all questions →
Help with transfers
How can I cancel a money transfer after it was sent? How can I know the status of my money transfer? View all questions →
Registration and profile settings
How can I delete my Western Union® online profile? Who can register and send money online? How many times can I register? View all questions →