Frequently Asked Questions

Western Union services are for anyone who needs to quickly send or receive money. From travelers and people supporting friends or relatives abroad, to business people who need to make fast international transfers.

Western Union agents are our representatives in the different countries where you can send or receive money. They may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

Sending money in person is easy, simply follow these steps:

• Locate your nearest agent using our agent locator tool.
• Provide the agent with a government-issued ID or passport.
• Provide the agent your receiver’s information
• Confirm the country you are sending to

After presenting this information you can give the agent the total amount you want to send, including the applicable service fees. Remember to get the Money Transfer Control Number (MTCN) from your receipt and share it only with your receiver, they will need it to pick up the cash.

To send money from a Western Union agent location, you need to present a valid passport or national ID card. Acceptable IDs are subject to the banking laws and regulations of Montenegro

Money transfers will be paid out in cash at a Western Union location or directly to your receiver’s bank account. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. For more information, please contact a Western Union agent location.

You can track your transfer online. All you need is the sender or receiver’s name and the tracking number (MTCN) on the receipt.

Each Western Union agent location determines their own hours of operation. Some have extended hours and some even open during weekends. Find your nearest Western Union agent location.