Frequently Asked Questions

Yes, once you have registered your online profile, you will need to visit one of the agent locations for a one-time in-person verification before you can complete your first money transfer online.

After you present a valid government-issued ID at one of the agent locations, you will receive a confirmation via SMS. If you need to send a higher amount before your verification is completed, please visit your nearest Western Union agent location.

A valid passport or national ID card are accepted identification documents in Montenegro. Identification documents should have your full name, ID details and date of birth. Please bring the same ID you used to register your profile when visiting a verification location.

You will be able to verify your online profile at any one of our agent locations on the list. Find your nearest agent location here.