Frequently Asked Questions

Registration and profile settings

How can I delete my Western Union® online profile?

You can delete your online profile by contacting our Customer Care service on 382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me. 

Who can register and send money online?

Anyone who meets the following criteria can use our online money transfer service.

How many times can I register?

Registration with a valid ID and a phone number is possible only once.

How do I register online?

To send money online you will need to register and create a Western Union profile. To register, you will need to fill in the profile registration form and complete the following steps:

  1. Provide your mobile phone number for authentication.
  2. Fill in the online registration form with the following information: full name, date and country of birth, city of birth, your full address, occupation and valid ID details (type, number, issuer, issue date and expiration date). Check accepted IDs here.
  3. Once you have successfully registered online, you will be asked to accept the Terms of Profile creation or our online services.

Once you have registered your profile, you will need to visit one of our agent locations for a one-time, in-person verification before you can complete your first money transfer online.

If you have any questions about online registration, please contact our Customer Care service on 382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me.

Does it cost anything to register for online services in Montenegro?

No, it’s free of charge.

What do I do if I want to change or update my password and phone number?

Once you’re logged in you can easily change or update your WU profile by selecting the “Profile” tab. Then, select “Edit profile” from the menu on the right-hand side and change your password. For online registration, you can use only one phone number. If your phone number has changed, then the only way to get access to your profile is by calling Customer Care.

If you have any questions, please contact us on 382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me. 

How can I change or update my wu.com profile?

Once you’re logged in, you can easily change or update your wu.com profile by selecting the “Profile” tab, then select “Edit profile” from the menu on the right-hand side. If you have any questions about your profile, please contact our Customer Care service on 382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me. 

What do I do if I forgot my user ID, login password, or repeatedly entered incorrect details?

Your user ID is your phone number and your password is the one-time password that you receive to your phone number. If you have forgotten your password, you can select the “Forgot password” option and a new password will be sent to the number you have provided.

If you repeatedly enter incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact our Customer Care service on 382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me.