Frequently Asked Questions

You can pick up your money at any Western Union agent location in Montenegro. You’ll need to provide the following information:

• Your full name
• The tracking number (MTCN – Money Transfer Control Number)
• The exact amount expected
• Your sender’s full name
• The country the money came from. A valid government-issued ID

Some restrictions may apply.

You’ll need to present a valid passport or national ID card to pick up money at a Western Union agent location. Acceptable IDs are subject to the banking laws and regulations of Montenegro.

Simply, track your transfer online for up-to-date information on the latest status of your money transfer. You’ll need the sender’s name and tracking number also known as the Money Transfer Control Number (MTCN).
You can contact our Customer Care service on +382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me.

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All applicable fees are paid by the sender. The receiver pays no transfer fees.