Frequently Asked Questions

Yes, you can send money online from Montenegro by visiting wu.com/me. Once you choose your destination country, you’ll be able to see the types of services available to you.

To complete your first money transfer online you will first need to register and create an online profile with Western Union. Once you’ve created your online profile, you will need to go to one of our verification locations with a valid government-issued ID for a one-time in person verification.

After your profile has been registered and verified, follow the below steps to send money online:

1. Log in to your profile
2. Select how you will pay for your transfer (debit or credit card)
3. Enter details of your transfer, including destination country, amount, beneficiary details etc
4. Accept terms and conditions

Once your transfer is complete, you will be shown your receipt, which includes your tracking number (MTCN).

If you have any questions, please contact us on +382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me.

Please see our country list to view all countries you can send money online from Montenegro. If you are sending money to a bank account, see this country list.

Please note transfers within Montenegro are also available.

You can pay online using a Visa^® or Mastercard^® credit or debit card issued in Montenegro. Please note that for security reasons, your card must have the 3D Secure SMS checking. If not, please reach out to your bank to get it.

For more details, please call our Customer Care service on +382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email us at wu.online@montenegrotransfers.me.

You may add as many Visa® or Mastercard® credit or debit cards issued in Montenegro to your profile as you need. Please note that virtual and pre-paid cards are not allowed. You can always check with our Customer Care service if you have any questions.

Once you complete the transfer, you’ll be shown a receipt, which will show if your transfer was approved and will provide you with a tracking number (MTCN).

You can request to cancel your money transfer by contacting our Customer Care service immediately if you change your mind, if you have received information that MTCN cannot be paid out to the receiver, or if you suspect fraud. For any other situation, a transfer can only be cancelled if the money hasn’t been deposited to your receiver’s bank account or collected in the destination country.

To cancel a transfer, contact our Customer Care service on +382 20 321 321 from 7:30 to 22:00 on weekdays, 8:00 to 22:00 on Saturdays and 10:00 to 22:00 on Sundays for support in Montenegrin or English. You can also email wu.online@montenegrotransfers.me

Once you have completed your online transfer, your receipt will be presented to you. You can also see details of all your previous transfers in your profile section on montenegro.wu.com.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number to pick up the money. Do not share it with anyone else. You can use this number to track your transfer online.