Frequently Asked Questions

Send Money
Who uses the Western Union Money Transfer service? What are Western Union agent locations? What is the Western Union Money Transfer service offered at agent locations? View all questions →
Receive money
How do I pick up a money transfer? What do I need to bring to pick up money at an agent location? How can I find out if a money transfer is ready for me to pick up? View all questions →
Agent Locations
What is a Western Union agent? How can I find a nearby Western Union agent? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Send money online
What options do I have to fund my online transfer? How can I cancel a money transfer after it was sent? Where can I send money online? View all questions →
Send money in person
Who are Western Union® agents in Benin? Who uses Western Union money transfer services? How can I find out if my money transfer has been paid? View all questions →
Send money to a mobile wallet from Benin
What is a mobile wallet? What about currency exchange rates? In what currency are receivers paid? View all questions →
Western Union® mobile app
Does Western Union Benin have a mobile app? Does it cost anything to use the mobile app in Benin? What services can I access with the mobile app in Benin? View all questions →
Send money to a bank account from Benin
To which countries can I send money directly to my receiver’s bank account? Can I send money to a bank account? What’s a bank code, and how do I find my receiver’s bank code? View all questions →
Registration and profile settings
What do I need to register and send money online through Western Union? Is there a charge to register on Western Union’s website? Do I need to register to send money online? View all questions →
Consumer Protection
What can I do if I suspect fraud or am a victim of fraud? Introduction Someone claiming to be from Western Union e-mailed me. What should I do? View all questions →
Identity verification
What do I do if I want to change my login details password, or email address? What do I do if I forgot my User ID / login password/ or your profile is locked? How can I cancel my Western Union profile? View all questions →
Start online, pay in store
How can I cancel a ‘Start online and pay in store’ money transfer? How does ‘Start online and pay in store’ service work? What is the benefit of ‘Start online and pay in store’? View all questions →
Send money to a bank account
Can I send money to a bank account? What is an International Bank Account Number (IBAN)? How long does a “Direct to Bank Account” money transfer take? View all questions →
WU® mobile app
Does Western Union Benin has a mobile app? Does it cost anything to use the mobile app in Benin? How do I get the mobile app in Benin? View all questions →
Help with current and past transfers
How do I report an issue on the website or the app? When I send a money transfer, will my receiver get a notification? How will I know if my transfer is complete? View all questions →