Frequently Asked Questions

Identity verification

What do I do if I want to change my login details password, or email address?

You can change your password on the Profile Overview page after you login. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.

What do I do if I forgot my User ID / login password/ or your profile is locked?

Your User ID is your mobile number.

If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email.

If your profile is locked, please try log in again after 30 minutes or contact Western Union’s Customer Care number at 22921368103, or send an email to secretariat-benin@orabank.net. 

How can I cancel my Western Union profile?

Please contact Western Union Customer Care number at 22921368103, or send an email to secretariat-benin@orabank.net. 

Does Western Union need to confirm my identity?

Yes, before making your first online transaction, you will need to verify your profile:

First, fill in the online registration form and provide the following information:

  • Full name
  • Full address
  • Mobile number
  • Country and date of birth
  • ID details. If an expired ID is detected, you will be asked to provide a new one.

Once you have successfully registered, please do the following:

  • Take a clear photo of your valid ID from both sides.
  • Take a clear selfie of yourself (face) holding your ID.
  • Send both ID photos and the selfie from your registered email to secretariat-benin@orabank.net.
  • A representative of Orabank will check your documents in order to verify your profile.

Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

How long will it take to confirm my identity?

After you present a valid ID at the nearest Orabank branch, you will receive a confirmation by email. If you need to send money before your verification is completed, please visit a Western Union agent location.

What do I do if I want to change my log in details, password, or email address?

Please contact Western Union’s Customer Care number at 229 2136 8232 or send an email to Obj.wu.support@orabank.net.

Which Orabank branches can verify my profile in Benin?

You can find the nearest location to get verified in person by using our online locator.

What do I do if I forgot my User ID / log in password/ or my profile is locked?

Your User ID is your mobile number.

If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email.

If your profile is locked, please try to log in again after 30 minutes or contact Western Union’s Customer Care number at 229 2136 8232 or send an email to  obj.wu.support@orabank.net

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

 

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online.