Frequently Asked Questions

Anyone who meets the following requirements can register and start sending money online.

• Must have a government-issued ID (for residents in the following countries: Benin, Ivory Coast, Senegal,  Bissau Guinea, Burkina Faso, Mali, Niger and Togo).
• Must have a valid passport (for non-residents in following countries: Benin, Ivory Coast, Senegal, Bissau Guinea, Burkina Faso, Mali, Niger and Togo).
• Must be of at least 18 years of old.
• Must accept our Terms and Conditions.
• Must have a valid phone number.
• Must have a bank account in Benin, a valid debit, credit or pre-paid card issued by any bank in one of the following countries (Benin, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Togo), or a prepaid card issued by Orabank in one of the following countries (Benin, Senegal, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Togo).

No, it’s free of charge.

Yes. To send money you need to be registered. Once you have successfully registered on westernunion.com, please do the following to get your identity verified:

• Take a clear photo of your valid ID from both sides.
• Take a clear selfie of yourself (face) holding your ID.
• Send both ID photos and the selfie from your registered email to toutotgsupportdigital@orabank.net.
• A representative of Orabank will check your documents in order to verify your profile.

Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

Registration with a valid identification document and an email address is possible only once.

You can change or update your Western Union orofile information from the Profile Overview tab after you log in to westernunion.com.

After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union’s Customer Care number at 22921368103, or send an email to secretariat-benin@orabank.net.

No, it’s free to register.

You can change or update your WU Profile information from the Profile Overview tab after you log in to  wu.com.

After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact Western Union Customer Care number at  229 2136 8232 or send an email obj.wu.support@orabank.net.

1. On the website, log into your Western Union profile.
2. Click the Menu icon and select Settings from the dropdown.
3. In the Information sharing section, select the check box.
4. Select Save changes.

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

1. Select Join now.
2. Enter the required details.
3. Verify your email address.
4. Log into your new profile.

Follow these steps to update your postal address and phone number:

On our website or the Western Union mobile app:

1. Log into your profile.
2. Select your name from the menu at the top. 
3. Enter your new postal address and phone number. 
4. Select Save or Update to confirm the changes.

To add a new payment method, please follow the steps below: 

On our website: 

1. Log into your profile.
2. Go to the Payment preferences section.
3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log into your bank account online.
4. Enter your card or bank account information and select Save.

On our mobile app: 

1. Log into your profile.
2. Select Profile from the menu.
3. Select Payment options.
4. Add a new debit card, credit card, or a new bank account.

¹ Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

Follow the steps below to update your email address:

1. Log into your profile.
2. Enter the new email address and select Save to confirm the changes.
3. Verify your email address.
4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

Note: The option to update your email address is not yet available on the mobile app.

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased. To delete your profile, contact our Customer Care.

Follow the steps below to change your password:  

1. Log into your profile. 
2. Choose Reset password.
3. Enter the new password and select Save.

To log into your Western Union profile, please follow the steps below:

1. Select Log in.
2. Enter your registered email address and password.
3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.