Frequently Asked Questions

Send money to a mobile wallet from Benin

What is a mobile wallet?

A mobile wallet is an electronic account that’s linked to a person’s mobile phone number. Depending on the regulations of each country, money can be electronically deposited and used the same as cash. Mobile wallets can be used to pay for goods, public transportation, and utilities, as well as to pay bills and withdraw cash.

What about currency exchange rates?

Exchange rates for mobile money transfers will be calculated, applied, and displayed when the money’s sent, unless otherwise specified by local regulations.

In what currency are receivers paid?

Mobile money transfers are paid in the legally accepted currency of the receiver’s country.

How will the receiver know when they have received funds in their mobile wallet?

Receivers will get a text message from their mobile service provider to confirm the money has been delivered or to alert them to any issues.

What if I entered an incorrect mobile number?

Mobile money transfers are based on the mobile number provided. To ensure your money is transferred to the right receiver, you need to provide their correct mobile phone number.

How can I send money to a mobile phone?

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activated a mobile wallet with one of our partner mobile phone operators in their country.