Frequently Asked Questions

There are several options to fund an online transfer on Western Union in Benin:

• A debit, credit or prepaid Mastercard® or Visa® card. Cards maybe issued by any bank in one of the following countries in WAEMU zone: Benin, Ivory Coast, Senegal, Bissau Guinea, Burkina Faso, Mali, Niger and Togo.
• A bank account issued in Benin only.

If you wish to find out more about options to fund your online money transfer, please call our Western Union Customer Care number at 22921368103, or send an email to secretariat-benin@orabank.net.

A transfer can only be cancelled if the money hasn’t been deposited into your receiver’s bank account or collected in the destination country.

If you wish to cancel your money transfer, please call our Western Union’s Customer Care number at 22921368103, or send an email to secretariat-benin@orabank.net.

You can find online the list of countries you can send money online from Benin. Transfers within Benin are also available.

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

After your profile is verified, you can send up to 500,000 XOF per transfer and up to 2,000,000 XOF per day.

A receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.

To send money online, you need to visit our website or app and create a profile. After your identity has been verified, you’ll be able to choose your payout method: cash pickup, direct to bank or mobile wallet based on your receiver’s country.

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

First, fill in the online registration form and provide the following information:

• Full name
• Full address
• Mobile number
• Country and date of birth
• ID details. If an expired ID is detected, you will be asked to provide a new one.

Once you have successfully registered, please do the following:

• Take a clear photo of your valid ID from both sides. 
• Take a clear selfie of yourself (face) holding your ID.
• Send both ID photos and the selfie from your registered email to toutotgsupportdigital@orabank.net.
• A representative of Orabank will check your documents in order to verify your profile.

Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your Money Tracking Control Number (MTCN). If your transfer is on hold you might be contacted for more information.

If your transfer is rejected you may call Western Union Customer Care number at 22921368103, or send an email to secretariat-benin@orabank.net.

Your money will be available within 1 or 2 business days for a cash pick up or up to 5 days for a direct to bank account transfer, depending on your receiver’s country.

If you send money from a bank account, your money’s generally available in 1 or 2 business days, depending on your receiver’s country. 

If you want to send money via bank transfer, you will need to move the funds directly to an Orabank account. To do this, please follow these simple steps:

1.       In the send money page, select the bank transfer payment option.

2.       Enter your receiver’s details and confirm your transfer.

3.       Write down the transfer reference number as well as the Orabank account you need to transfer the funds to, displayed on your receipt.

4.       You will need to send the complete amount including the transfer fees by electronic transfer from your online banking to the Orabank account.

Please do not forget to mention the transfer reference number in the remarks column before you complete the fund’s transfer from your account.

*Please note that your money will not be available to your receiver, until you complete the electronic transfer to the correct Orabank account, with the exact amount plus the fees and the correct transfer reference number. Any money transfer will be cancelled if we do not receive the funds within 7 days.

A receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.

Since we do not accept third party transfers, please make sure that the funds are transferred from your own bank account. To proceed with your transfer, you will have to send the complete amount (including the fees) to the Orabank account provided on the receipt page the same day you started the transfer.

Any money transfer will be cancelled if we do not receive the funds within 7 days.

The tracking number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.