Frequently Asked Questions

• Complete the Receive Money form.
• Give the form to the agent with your government-issued photo ID and the tracking number (MTCN).
• Review and sign the receipt.
• The agent will give you the money and a copy of the receipt.

Bring a valid government-issued ID and the tracking number (MTCN).

Visit our website and select Track Transfer. You’ll need the name of the person who sent you the money and the tracking number (MTCN).

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.

Money transfers will generally be paid in cash. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.

You can pick up your money at any Western Union agent location. You’ll need to provide the following information:

• Your name
• The tracking number (MTCN)
• Amount expected
• Sender’s full name
• Country the money came from
• A valid ID

There is no option to receive money directly to a bank account in Benin at the moment.

Some restrictions may apply.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to get the money in a different currency, directly to a device or a bank account at the moment of pickup.

Money transfers will generally be paid in cash. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.

Your receiver can pick up their money from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province

1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

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⁴ We might ask your receiver to provide additional details for identity verification.