Q: How do I send money from an agent location?

The first step is to locate the nearest agent location , then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes1 to your receiver. Don’t forget to get the Money Transfer Control Number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.

Question 1

Who are Western Union® agents in Benin?

Accepted Answer

They are our representatives who will help you send or receive money. In Benin, they are our partner Banks.

Question 2

Who uses Western Union money transfer services?

Accepted Answer

Western Union’s services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

Question 3

How can I find out if my money transfer has been paid?

Accepted Answer

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

Question 4

When can I visit a Western Union’s agent location?

Accepted Answer

Each Western Union’s agent location has its own hours of operation. Some have extended hours and some even stay open 24/7. Find a nearby Western Union agent location.

Question 5

How do I send money from an agent location?

Accepted Answer

The first step is to locate the nearest agent location, then you should give your receiver’s details to the agent. Once all the information is entered, you will be asked to give the total amount including the service fees. The transfer will be completed after this and the money available in minutes1 to your receiver. Don’t forget to get the Money Transfer Control Number (MTCN) from your receipt and share it only with your receiver, he or she will need it to pick up the cash.

Question 6

How can I find a Western Union® agent location in Benin?

Accepted Answer

You can easily locate a Western Union agent location online, just use our agent locator.

Question 7

How can I find out if a money transfer is available for pick up?

Accepted Answer

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

Question 8

What are acceptable documents for picking up money in Benin?

Accepted Answer

For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:

For Benin residents: a passport, a Benin-issued ID, a driving license with photo or a residence permit.
For non Benin residents: a passport or a country issued ID.

Question 9

Which documents I need to send money at an agent location in Benin?

Accepted Answer

For money pickups at a Western Union agent location, your receiver must present one of the following types of IDs:

· For Benin residents: a valid passport.

· For non-Benin residents: a passport or a country issued ID.

Acceptable IDs are subject to the rules and regulations of the Central Bank of Benin.

¹ Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements. Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Terms and Conditions for details.

Frequently Asked Questions

Send money in person