How to send money with Western Union

It’s fast, easy, and convenient, whichever way you choose to send: online, in person, or with our app.

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Convenient money transfer abroad with Western Union

Online

Set up your online profile and send money easy anytime with your WAEMU1-issued card.

On our app

With our app, you can send money at home or on the go, via your WAEMU1-issued debit card.

At an agent location

With thousands of agent locations in Togo, finding one near you is easy.

Bank account

Send money directly to your receiver’s bank account.

Send money

Cash pickup

Transfer money online to hundreds of thousands agent locations worldwide.

Find agent location

Mobile Wallet

Send money online directly to your receiver’s mobile wallet2 in select countries.

Send to mobile wallet

Debit or credit card

When you send money to your receiver’s debit or credit2 card funds will be paid directly into the bank account associated with your receiver’s card.

Send to card

The Western Union online services (web and app) are offered through Orabank.

Orabank logo

How to send money?

Simply choose your preferred method and follow our step-by-step guide.

Send money online for a cash pickup

Your receiver can pick up your cash transfer at any of our agent locations in Togo, or at any of our hundreds of thousands of agent locations around the world.

  1. Open your profile. Register or log in, then choose the ‘Send Money’ option.
  2. Verify your profile. If you haven‘t verified your profile, go through the verification process first to be able to send money online.
  3. Fill in your money transfer details. Choose ‘Cash pickup’ as the method for receiving money and make sure to include your receiver’s complete information.
  4. Pay for the transfer. You can pay with a debit or a prepaid card (issued in WAEMU1 region) or with a bank transfer. If you choose the latter option, you will need to log in to your bank’s website and transfer the total amount to Orabank’s account in order to complete the transaction.
  5. Track your transfer. On your receipt page, you will find your tracking number (MTCN), which you can use to track your transfer.
  6. Inform your receiver. Share the MTCN with your receiver and let them know that the cash is ready for pick-up at one of our agent locations. Do not disclose your money transfer details to anyone except your intended receiver.

 

 

 

 

Send money online to a bank account

You can send money directly to your receiver’s bank account around the world. You may also check our direct-to-bank country information to know if this service is available in your destination country.

  1. Know your receiver’s bank details. Typically, you’ll need your receiver’s bank name and code, as well as their bank account number. Learn more about what bank details are needed.
  2. Open your profile. Register or log in, then choose the ‘Send Money’ option.
  3. Verify your profile. If you haven‘t verified your profile, go through the verification process first to be able to send money online.
  4. Fill in your money transfer details. Choose ‘Bank account’ as the method for receiving money and make sure to include your receiver’s complete information.
  5. Pay for the transfer. You can pay with a debit or a prepaid card (issued in WAEMU1 region) or with a bank transfer. If you choose the latter option, you will need to log in to your bank’s website and transfer the total amount to Orabank’s account in order to complete the transaction.
  6. Track your transfer. On your receipt page, you will find your tracking number (MTCN), which you can use to track your transfer.

How soon can my receiver get the money?

It will vary from country to country. This may be same day but can take up to five working days3. You may check our direct-to-bank country information for more details.

Send money with the app for a cash pickup

Our receiver can pick up your cash transfer at one of our agent locations in Togo, or at any of our hundreds of thousands of agent locations around the world.

  1. Download the Western Union® app. Download the app here then register or log in to your profile and proceed to ‘Send Money’.
  2. Verify your profile. If you haven‘t verified your profile, go through the verification process first to be able to send money on the app.
  3. Fill in your money transfer details. Choose ‘Cash pickup’ as the method for receiving money and make sure to include your receiver’s complete information.
  4. Pay for the transfer. You can pay with a debit or a prepaid card (issued in WAEMU1 region) or with a bank transfer. If you choose the latter option, you will need to log in to your bank’s website and transfer the total amount to Orabank’s account in order to complete the transaction.
  5. Track your transfer. On your receipt page, you will find your tracking number (MTCN), which you can use to track your transfer.
  6. Inform your receiver. Share the MTCN with your receiver and let them know that the cash is ready for pick-up at one of our agent locations. Do not disclose your money transfer details to anyone except your intended receiver.

Send money with the app to a bank account

You can send money directly to your receiver’s bank account around the world. You may also check our direct-to-bank country information to know if this service is available in your destination country.

  1. Download the Western Union® app. Download the app here then register or log in to your profile and proceed to ‘Send Money’.
  2. Verify your profile. If you haven‘t verified your profile, go through the verification process first to be able to send money on the app.
  3. Fill in your money transfer details. Choose ‘Bank account’ as the method for receiving money and make sure to include your receiver’s complete information.
  4. Pay for the transfer. You can pay with a debit or a prepaid card (issued in WAEMU1 region) or with a bank transfer. If you choose the latter option, you will need to log in to your bank’s website and transfer the total amount to Orabank’s account in order to complete the transaction.
  5. Track your transfer. On your receipt page, you will find your tracking number (MTCN), which you can use to track your transfer.

 

 

Send money from an agent location for a cash pickup

Your receiver can pick up your cash transfer as quick as in minutes3 at one of our agent locations in Togo, or at any of our hundreds of thousands of agent locations around the world.

  1. Go to an agent location. You can find your nearest one here. Make sure to bring a government-issued ID with you.
  2. Pay the transfer fee.
  3. Track your transfer. Upon successful payment, you’ll be given a receipt with your tracking number (MTCN), which you can use to track your transfer.
  4. Inform your receiver. Share the MTCN with your receiver and let them know that the cash is ready for pick-up at one of our agent locations. Do not disclose your money transfer details to anyone except your intended receiver.

 

 

Send money from an agent location to a bank account

You can send money directly to your receiver’s bank account around the world. You may also check our direct-to-bank country information to know if this service is available in your destination country.

  1. Know your receiver’s bank details. Typically, you’ll need your receiver’s bank name and code, as well as their bank account number. Learn more about what bank details are needed.
  2. Go to an agent location. You can find your nearest one here. Make sure to bring a government-issued ID with you.
  3. Pay the transfer fee.
  4. Track your transfer. Upon successful payment, you’ll be given a receipt with your tracking number (MTCN), which you can use to track your transfer. Do not share your money transfer details with anyone except your intended receiver.

Ready to send money from Togo?

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A few reasons to send money with us

It’s quick

It takes just minutes3 for your money transfer to reach an agent location.

It‘s convenient

With our hundreds of thousands of agent locations around the world, it’s easy to find one near your receiver.

It’s reliable

We have over 150 years of experience in money transfers around the world.

Peace of mind every time

Keep an eye on your money by easily tracking your money transfer online and with our app using the MTCN.

Need some help?

Visit our FAQs or just get in touch.

 

Our Customer Care team is ready to support you.
For questions about westernunion.com services (app and web), call at 998 00800 or send an email to toutotgsupportdigital@orabank.net.

 

For other Western Union services, contact us at 2228 998 00800.

Contact us

Send money abroad

Support your family and friends abroad as conveniently as possible with international money transfers by using our online services, the Western Union® app or in person at an agent location. Sending money abroad with Western Union is fast, easy, and reliable.

France
Benin
Senegal
China
Canada
USA
Ivory Coast
Turkey
Get started

1 WAEMU region includes Togo, Benin, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Senegal.

2 Additional third-party charges may apply.

3 Transfer speed and fund availability may be affected by factors such as service choice, amount, destination, currency, regulations, ID requirements, and system availability of our banking partners. Not available for all transactions. See Terms for details.