Frequently Asked Questions

Send money online
How do I send money online? How soon is my money available for pick up when I send it online? What options do I have to fund my online transfer? View all questions →
Send money to a mobile wallet from Senegal
What is a mobile wallet? How can I send money to a mobile wallet? What about currency exchange rates? View all questions →
Send money to a bank account from Senegal
Can I send money directly to a bank account? To which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Senegal? View all questions →
Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents in Senegal? How can I find a Western Union® agent location in Senegal? View all questions →
WU® mobile app
Does Western Union Senegal have a mobile app? What services can I access with the mobile app in Senegal? Does it cost anything to use the mobile app in Senegal? View all questions →
Start online, pay in store
How does ‘Start online and pay in store’ service work? Can I ‘lock’ the price of the transfer on wu.com? What is the benefit of ‘Start online and pay in store’? View all questions →
Receive money
How can I collect the money? Is there a charge to register on Western Union website? How much does it cost to receive money? View all questions →
Registration
Do I need to register to send money online? Is there a charge to register on Western Union’s website? What do I need to register and send money online through Western Union? View all questions →
Identification Process
Does Western Union need to confirm my identity? What do I do if I forgot my User ID / log in password/ or my profile is locked? What do I do if I want to change my log in details, password, or email address? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Western Union® mobile app
How do I get a log in to access My Profile in the mobile app? How do I get the mobile app in Senegal? How can I send money using the mobile app? View all questions →
Identity verification
How can I cancel my Western Union profile? Does Western Union need to confirm my identity? What do I do if I forgot my User ID / login password/ or your profile is locked? View all questions →
Registration and profile settings
Is there a fee to register on Western Union? How many times can I register? Do I need to register to send money online? View all questions →