Frequently Asked Questions

To send money online, you need to visit wu.com or download the WU app and create a profile. After your profile has been verified, you’ll be able to choose your payout method: cash pickup, direct to bank, or mobile wallet based on your receiver’s country.

Your money will be available within 1 or 2 business days for a cash pickup or up to 5 days for a Direct to Bank Account transfer, depending on your receiver’s country.^1,2

There are several options to fund an online transfer on wu.com in Senegal:

1. A debit, credit or prepaid Mastercard^® or Visa^® card. Cards maybe issued by any bank in one of the following countries in WAEMU zone: Senegal, Togo, Bissau Guinea, Burkina Faso, Ivory Coast, Mali, Niger and Benin.
2. A bank account issued in Senegal only.

If you wish to find out more about options to fund your online money transfer, please call our Western Union Customer Care number at +221 33 889 85 45 , or send an email to osn.wu.support@orabank.net.

If you want to send money via bank transfer, you will need to move the funds directly to an Orabank account. To do this, please follow these simple steps:

1. In the send money page, select the bank transfer payment option.
2. Enter your receiver’s details and confirm your transfer.
3. Write down the transfer reference number as well as the Orabank account you need to transfer the funds to, displayed on your receipt.
4. You will need to send the complete amount including the transfer fees and the taxes by electronic transfer from your online banking to the Orabank account.

Please do not forget to mention the transfer reference number in the remarks column before you complete the fund’s transfer from your account.

Please note that your money will not be available to your receiver, unless you complete the electronic transfer to the correct Orabank account, with the exact amount plus the fees and the correct transfer reference number. Any money transfer will be canceled if we do not receive the funds within 7 days.

Since we do not accept third party transfers, please make sure that the funds are transferred from your own bank account. To proceed with your transfer, you will have to send the complete amount (including the fees) to the Orabank account provided on the receipt page the same day you started the transfer.

Any money transfer will be cancelled if we do not receive the funds within 7 days.

You can find online the list of countries you can send money to online from Senegal.
Transfers within Senegal are also available.

After your profile is verified, you can send up to 500,000 XOF per transfer .

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your tracking number (MTCN). If your transfer is on hold you might be contact for more information.

If your transfer is rejected you may call Western Union Customer Care number at +221 33 889 85 45 , or send an email to osn.wu.support@orabank.net.

A transfer can only be cancelled if the money hasn’t been deposited in to your receiver’s bank account or collected in the destination country.

If you wish to cancel your money transfer, please call our Western Union Customer Care number at +221 33 889 85 45 , or send an email to osn.wu.support@orabank.net.

A receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your profile.

First, fill in the online registration form and provide the following information:

• Full name
• Full address
• Mobile number
• Country and date of birth
• ID details. If an expired ID is detected, you will be asked to provide a new one.

Once you have successfully registered, please do the following:

• Take a clear photo of your valid ID from both sides.
• Take a clear selfie of yourself (face) holding your ID.
• Send both ID photos and the selfie from your registered email to Osn.wu.support@orabank.net.
• A representative of Orabank will check your documents in order to verify your profile.
• Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

The tracking number (MTCN) is a unique code to every transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Your money will be available within 1 or 2 business days for a cash pick up or up to 5 days for a direct to bank account transfer, depending on your receiver’s country. 

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.