Frequently Asked Questions

Simply use your existing online log in. New customers can register directly on the app or register for free online on our website.

Get the app for free now

Google Play | App Store

Find out more about the Western Union® app, or if you have questions that are not answered here, please contact us or read our FAQ.

You can download Western Union® mobile app from Google Play for Android devices and mobile app from App Store for iOS devices.

Download the app

Google Play | App Store

Customers that have been already verified can use their existing log in details to send money with the Western Union® mobile app.

If you are a new customer, you can register directly on the app in just a few minutes. You will need to verify your phone number and you will need to present one of the following types of IDs at an Orabank location:

• Valid passport (for non-Senegal residents)
• Government-issued ID (for Senegal residents)

Learn more about sending money online.

Yes, Western Union® mobile app is available for Android and iOS.

Get the app for free now

Google Play  | App Store

There’s no fee to download the app or to access the app from your mobile phone. But mobile phone data access and calling charges may apply. Please contact your mobile phone network provider for details.

Please note that  Western Union® money transfer fees3 will apply if you send money using the mobile app.

With Western Union® app you can:

Send money: Verified users can proceed to mobile money transfers using their online log in details. If you are a new user, you can register directly on the app or at wu.com.
Calculate fees and rates: Get up-to-date exchange rates and compare fees3 for Western Union® services.
Track a transfer: Find out the status of your transfers wit Western Union® tracking app feature
Find an agent location: Get the locations for thousands of Western Union’s agents around the globe.