Frequently Asked Questions

You can pick up your money at any Western Union’s agent location. (link to Find locations) You’ll need to provide the following information:

•  Your name
•  The tracking number (MTCN)
•  Amount expected
•  Sender’s full name
•  Country the money came from
•  A valid ID

Some restrictions may apply.

There is no option to receive money directly to a bank account in Senegal at the moment.

Money transfers will generally be paid in cash. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to get the money in a different currency, directly to a device or a bank account at the moment of pickup.

Registration with a valid ID and a phone number is possible only once.

You can change or update your WU Profile information from the “Profile Overview” tab after you log in to wu.com.

After your identity is verified you cannot change your name, last name, date of birth, nationality, and ID number. If you wish to change this information after your identity is verified, please contact Western Union Customer Care number at 18 777 81 or send an email to wu.support@amankuwait.com.

Money transfers will generally be paid in cash. Other restrictions may apply. Please visit or call the nearest Western Union agent location to get more information about restrictions.

You can pick up your money at any Western Union agent location. You’ll need to provide the following information:

• Your name
• The tracking number (MTCN)
• Amount expected
• Sender’s full name
• Country the money came from
• A valid ID

There is no option to receive money directly to a bank account in Senegal at the moment.

Some restrictions may apply.