Frequently Asked Questions

Identity verification

How can I cancel my Western Union profile?

Please contact Western Union Customer Care number at 221777400766, or send an email to aziz.camara@orabank.net.

Does Western Union need to confirm my identity?

Yes, before making your first online transaction, you will need to verify your profile:

First, fill in the online registration form and provide the following information:

  • Full name
  • Full address
  • Mobile number
  • Country and date of birth
  • ID details. If an expired ID is detected, you will be asked to provide a new one.

Once you have successfully registered, please do the following:

  • Take a clear photo of your valid ID from both sides.
  • Take a clear selfie of yourself (face) holding your ID.
  • Send both ID photos and the selfie from your registered email to aziz.camara@orabank.net.

A representative of Orabank will check your documents in order to verify your profile.
Once your profile is verified, you will receive an SMS confirmation and you can start sending money online.

What do I do if I forgot my User ID / login password/ or your profile is locked?

Your User ID is your mobile number.

If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email.

If your profile is locked, please try log in again after 30 minutes or contact Western Union’s Customer Care number at 221777400766, or send an email to aziz.camara@orabank.net.

What do I do if I want to change my login details password, or email address?

You can change your password on the Profile Overview page after you login. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.