Frequently Asked Questions

You can update your Western Union Profile information from the “Profile Overview” tab after you log into westernunion.com. After your identity is verified you cannot change your first name, last name, date of birth, country of birth, Nationality, ID number and mobile number. If you need to change this information after your identity is verified, please contact the Western Union Customer Care.

Yes. To send money, you need to be registered. Once you have successfully registered on westernunion.com, you will need to verify your identity. Please note that you can choose between the following verification options :

• Online verification with Absher
• In-person verification at an Ersal location

Please note that if you are an existing Ersal customer, you are not required to verify your identity in person.
After your identity is verified, you can start using Western Union online money transfer services immediately.

No, it is free of charge.

Anyone who meets the following requirements can register and start sending money online.

• Must have a valid National Identification Card for Saudi residents and Resident ID for non-Saudis
• Must be at least 18 years old.
• Must accept Western Union’s Terms and Conditions.
• Must have a valid phone number.
• Must have a valid Mada card issued in Saudi Arabia.

Registration with a valid ID and an email address is possible only once.

Follow the steps below to change your password:  

1. Log in to your profile. 
2. Choose Reset password.
3. Enter the new password and select Save.

Follow these steps to update your postal address and phone number:

On our website or the Western Union mobile app:

1. Log in to your profile.
2. Select your name from the menu at the top. 
3. Enter your new postal address and phone number. 
4. Select Save or Update to confirm the changes.

To add a new payment method, please follow the steps below: 

On our website: 

1. Log in to your profile.
2. Go to the Payment preferences section.
3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log in to your bank account online.
4. Enter your card or bank account information and select Save.

On our mobile app: 

1. Log in to your profile.
2. Select Profile from the menu.
3. Select Payment options.
4. Add a new debit card, credit card, or a new bank account.

¹ Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

Follow the steps below to update your email address:

1. Log into your profile.
2. Enter the new email address and select Save to confirm the changes.
3. Verify your email address.
4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

Note: The option to update your email address is not yet available on the mobile app.

1. On the website, log into your Western Union profile.
2. Click the Menu icon and select Settings from the dropdown.
3. In the Information sharing section, select the check box.
4. Select Save changes.

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased. To delete your profile, contact our Customer Care.

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

1. Select Join now.
2. Enter the required details.
3. Verify your email address.
4. Log into your new profile.

To log into your Western Union profile, please follow the steps below:

1. Select Log in.
2. Enter your registered email address and password.
3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.