Frequently Asked Questions

You can find the answers to many of your questions below.

But if you still need to know more, do not hesitate to call WESTERNUNION.COM Customer Service Center toll free number 80054321, available 24/7, or write an email to wu.support@globalmoneyexchange.net

Who uses the Western Union Money Transfer service?

Anyone who needs to send or receive money quickly. This often includes people who are supporting friends or relatives living in a foreign country, travelers, and business people who need to make fast international remittances.

What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer service to their customers on behalf of Western Union.

What is the Western Union Money Transfer service offered at agent locations?

Western Union agent locations offer the ability to send money using cash worldwide.

How do I send money from an agent location?

The sender initiates the transaction by completing a Send Money form and paying the agent cash to cover the transfer amount plus applicable fees. The agent immediately processes the transaction.

To pick up the money, the receiver completes a Receive Money form at any Western Union agent location and provides proper identification. The agent then pays the transfer amount to the receiver.

What do I need to send money from an agent location?

Sending money with the Western Union money transfer service from an agent location does not require credit cards, debit cards, bank accounts, or memberships. You will need to show valid identification.

How much money can I send from an agent location?

You can usually send any amount you wish. However, for certain amounts and transfers, you may be subject to certain security compliance requirements and may have to provide additional information or documentation.

How are money transfers paid out to individual receivers?

Generally, we pay your money transfer in cash but in some cases, pay out may be made in the form of a money transfer cheque, a combination of cash and cheque, and in some locations, directly to your bank account. Learn more about depositing directly to a bank account. Other restrictions may apply.

How can I find out if my money transfer has been paid?

Any time after the money transfer has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt to verify if the money transfer has been paid.

How can I find out if a money transfer is available for me to pick up?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt to determine if the money is available for pick up.

How do I pick up a money transfer?

You may pick up your money transfer at any agent location. You will need to complete a Receive Money form with the following information:

  • Name
  • Address
  • Amount expected
  • Sender’s name
  • City and country being sent from

Acceptable documentary evidence of identity is also required.

Some restrictions may apply.

What is considered acceptable documentary evidence of identity to pick up a money transfer?

Primary identification verifying the full name (birth certificate, etc.) and one form of non-primary identification verifying the current or permanent address (e.g. utility bill, a letter from a hostel manager confirming temporary residence).

During what hours is the service available?

Each Western Union agent location determines its own hours of operation, and most maintain extended hours, or even stay open around the clock.

Find a nearby agent location.

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

How do I send money online?

You can send money online at WU.com to a Western Union location for cash pickup. After you’ve chosen your destination country, you’ll see the types of services available. Learn more about how to send money online.

How soon is my money available for pick up when I send online?

Money available in 1 or 2 Business days 1,2:

If you send money from a bank account, your money’s generally available in 1 or 2 business days, depending on your receiver’s country.

How to send money via a bank transfer?

If you choose bank transfer, you will need to transfer funds digitally to Global Money Exchange Customer Deposit Account. To transfer funds through bank transfer, follow these simple steps:

  • Select the payment option as Bank Transfer. You will see a list of Banks in which Global Money Exchange has accounts
  • Note down the account details of the bank and confirm your transaction
  • Note down the Money Transfer Control Number which can be found on the confirmation receipt.
  • Once you have completed this process, you will need to do an electronic transfer* of the full amount of the transfer including the transfer fees from your bank account to Global Money Exchange’s account. Please DO NOT FORGET TO MENTION THE TRANSACTION REFERENCE NUMBER in the remarks column before you complete the fund’s transfer from your account

Please note that your transaction will not be complete unless you initiate the electronic transfer to the correct Global Money Exchange account with the full amount of the transfer plus fees and the correct transaction reference number. Transactions will be canceled if we do not receive the funds within 3 days

What you should know if you choose to send via a bank transfer?

Please make sure that the funds are transferred from your own bank account; we do not accept third party transfers.

In order to proceed with your transaction, you will have to transfer the OMR amount (including the sending fee) to Global Money Exchange bank account given in the page on the same day of the transaction

The transaction will be released only if the payment is received between 9:00 AM & 3:30 PM during bank working days; Any transfers which are done thereafter will be only released on the next working day

What to do if I forgot to mention reference number in my bank transfer/I added a wrong reference number to my bank transfer?

If you forgot to mention or added a wrong reference number for your bank transfer, please contact WESTERNUNION.COM Customer Service Center for support: toll-free number 80054321 or write an email wu.support@globalmoneyexchange.net

Where can I send money online?

Please click here to see all destination countries to which you can send money online from Oman.
Domestic transfers within Oman are also available.

How do I pay?

You can pay with a bank transfer in Oman.
For more details, please call the WESTERNUNION.COM Customer Service Center toll free number 80054321, or write an email to wu.support@globalmoneyexchange.net

How much can I send online?

After your profile is verified, you can send up to:
2,000.00 OMR limit (approximately $5,201.56 USD) per transaction; 2,000.00 OMR limit (approximately $5,201.56 USD) per 72 rolling hours (3 days).

How do I know if my online transfer has been approved?

Your online receipt will show whether your transfer has been approved or not. When the transfer is complete, you’ll get an email with your money tracking control number (MTCN). If your transfer is on hold you might be contacted for more information, if your transfer is rejected you may call WESTERNUNION.COM Customer Service Center toll free number 80054321, or write an email to wu.support@globalmoneyexchange.net.

How can I cancel a money transfer after it was sent?

A sender may request cancellation of a money transfer only if it has not been collected by the receiver in the destination country.

If you wish to cancel your money transfer, please call our WESTERNUNION.COM Customer Service Center toll free number 80054321, or write an email to wu.support@globalmoneyexchange.net

Can I get a receipt for my transaction?

A receipt will be sent to your email after the transaction is made. You can also see the details of all your transactions in your profile.

How do I verify my profile to start sending online?

First, fill out the online registration form and provide the following information:

  • Your full name.
  • Your full address.
  • Your mobile phone number.
  • Your place and date of birth.
  • Your ID details. If an expired ID is detected, you will be asked to provide a new one.
  • Nationality and occupation.

Once you have successfully registered, please go to the nearest Global Money Exchange agent location with the same ID that you registered with.

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travelers and business people who need to make fast, international remittances.

Who are Western Union® agents in Oman?

They are our representatives that you can approach in order to send or receive money. In other countries, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

How can I find a Western Union® agent location in Oman?

You can easily locate a Western Union Service Provider in Oman online. Click here to find one near you.

How do I send money from an agent location?

The sender initiates the money transfer by providing receiver’s details and paying the agent cash to cover the transfer amount plus applicable fees. The agent immediately processes the transfer.

What are acceptable documents for sending money at agent location in Oman?

Individuals must present their valid Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents) for money pick up at a Western Union agent location. Acceptable IDs are subject to the Central Bank of Oman rules and regulations

How are money transfers paid out to receivers?

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts. Other restrictions may apply. Please contact Western Union agent location to get more information about restrictions.

How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN – Money Transfer Control Number) printed on your receipt.

How can I find out if a money transfer is available for pick up?

You can check your transfer status online. All you need is the sender’s name and the tracking number (MTCN – Money Transfer Control Number) printed on the sender’s receipt.

When are Western Union services available?

Each Western Union agent Location determines its own hours of operation. Some have extended hours and some even stay open 24/7.
Find a nearby Western Union agent location.

How do I collect my money?

You can pick up your money at any Western Union agent location.You’ll need to provide the following information:

  • Name
  • The tracking number – (MTCN – Money Transfer Control Number)
  • Amount expected
  • Sender’s full name
  • Sender’s country where money was sent from
  • Acceptable ID documents are also required

Some restrictions may apply.

Currently, it is not available to receive money online. You can pick-up money at any of Western Union agent locations around the world. For other options please click Receive money.

How do I know if my money transfer has been received?

Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and MTCN (Money Transfer Control Number). We will then update you on the latest status of your money transfer. Check your money transfer status now .

Or you can call our WESTERNUNION.COM Customer Service Center toll free number 80054321
Or write an email wu.support@globalmoneyexchange.net

What do I need to bring in order to collect my money at a Western Union agent location in Oman?

Please get these details ready:

  • The sender’s full name.
  • The country where the money was sent from.
  • The approximate amount that was sent
  • The tracking number ( MTCN – Money Transfer Control Number)
  • Acceptable ID documents are also required

For more information, do check with your nearest Western Union agent.

How does a Western Union agent pay out money transfer?

Money transfers will generally be paid in cash, but some agents will pay by cheque or a combination of cash and cheque. The receiver may choose other ways to receive funds and some money transfers may be paid to accounts.
Other restrictions may apply. Please contact Western Union agent to get more information about restrictions.

How much does it cost to receive money?

All fees are paid by the sender. Receiving money is free of charge unless the receiver chooses to receive the money in a different currency or to a device or an account which was not part of the send transaction. Western Union may make money from foreign currency exchange.

Do I need to register to send money online?

Yes, to send money you need to be registered. Once you have successfully registered on westernunion.com, please go to the nearest Global Money Exchange agent location with the same ID that you registered with.

Does it cost anything to register at Western Union’s website?

No, it’s free to register.

Who can register and send at Western Union’s website?

Anyone who satisfies the following conditions can use our online money transfer service.

  • Individuals must have a valid Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents).
  • Must be of at least 18 years of age on the date of application.
  • Must accept the Terms and Conditions of using this service.
  • Must have a valid email address.
  • Must have a valid phone number
  • Must have a bank account in Oman.
How many times can I register?

Registration with a valid identification document and an email address is possible only once.

How can I change/update my WU profile?

You can change/update your WU Profile information from the Profile Overview tab after you log in to the www.westernunion.com site.
After your identity is verified you cannot change your name, last name, date of birth and nationality. If you require to change this information after your identity is verified, please contact WESTERNUNION.COM Customer Service Center toll free number 80054321

Does Western Union need to confirm my identity?

Yes, before making your first online transfer, you will need to verify your identity.

First, fill in the online registration form and provide the following information:

  • Your full name.
  • Your full address.
  • Your mobile phone number.
  • Your place and date of birth.
  • Your ID details. If an expired ID is detected, you will be asked to provide a new one.
  • Nationality and occupation.

Please note that the acceptable ID documents are the following:

  • Passport for non-Omani residents.
  • Civil ID or resident permit for Omani residents.

Once you have successfully registered, please go to the nearest Global Money Exchange agent location with the same ID that you registered with.

How long will it take to confirm my identity?

After you present a valid at the nearest Global Money Exchange location in Oman, you will receive a confirmation by SMS and email. If you need to send money before your verification is completed, please visit a Western Union agent location.

How do I provide my identification document?

Individuals must present their valid Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents) at the nearest Global Money Exchange location in Oman. The acceptable identification documents are subject to the Central Bank of Oman rules and regulations

Where are dedicated locations for physical identifications in Oman ?

You can find all locations for physical verification here.

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your email address.

If you forgot your password, you can click on “Forgot password” option and a new password will be sent to your email.

If you repeatedly entered incorrect details or your profile is locked, please try log in to your profile in 30 minutes or contact WESTERNUNION.COM Customer Service Center toll free number 80054321 or write an email wu.support@globalmoneyexchange.net

What do I do if I want to change my login details password, email address?

You can change your password on the Profile Overview page after you login. Please select “Edit profile” from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.

How can I cancel my Western Union profile?

Please contact WESTERNUNION.COM Customer Service Center toll free number 80054321 or write an email to wu.support@globalmoneyexchange.net.

Western Union values its business and takes pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Below are some frequently asked questions about fraud. For more information, please visit the Fraud awareness section here.

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Yes. Only use Western Union to send money to friends and family. Never send money to someone you have not met in person. Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed.
  • For an online purchase.
  • For anti-virus protection.
  • For a deposit or payment on a rental property.
  • To claim lottery or prize winnings.
  • To pay taxes.
  • For a donation to charity.
  • For a mystery shopping asignment.
  • For a job opportunity.
  • For a credit card or loan fee.
  • To resolve an immigration matter.

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

Someone claiming to be from Western Union e-mailed me. What should I do?

If you receive an email from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a “phishing” attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to wu.support@globalmoneyexchange.net Western Union will never send you e-mails to ask for your user ID, password, or credit card details

Can the Test Question feature secure my funds or delay payment of a transaction?

In some countries, senders are asked to provide a ‘Test Question’ and its answer when they initiate the transfer. In cases where a ‘Test Question’ was provided by the sender, the receiver may be required to give the answer when picking up the funds. The ‘Test Question’ feature is designed for emergency situations where the receiver still needs to provide proper identification. It should never be used as additional security or to delay payment. In many places, we’ll pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question. Test question is not available for payout in Oman.

What can I do if I suspect fraud or am a victim of fraud?

You should contact the Western Union Fraud Hotline at 80077612 immediately for assistance with a transaction that you believe was sent for fraud. You should also file a report with your local law enforcement.
You should also contact your government’s Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

What additional tips should I keep in mind?
  • Always make sure you know who you are sending money to.
  • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
What are Western Union Service Providers locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union. In Oman these are Exchange houses and Banks.

How can I find a nearby Western Union Agent location?

Use this link to find an agent location near you.

How do I send money from a Western Union agent location?

You’ll need to provide a valid identification document, transaction details, and pay the agent the amount you want to send, plus fees, in cash.

Which transfer service is offered at Western Union agent locations?

Western Union agent locations offer the ability to send and receive money around the world using cash.

How much money can I send from a Western Union agent location?

You can usually send up to 7,500 USD. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:
A Passport (for non-Omani residents), Civil ID and Resident Permit (for Omani residents) for sending money at a Western Union agent location.
Acceptable IDs are subject to the Central Bank of Oman rules and regulations.

How can I register to My WU loyalty program?
What are the benefits of the My WU loyalty program?
How do I get My WU points?
I don’t remember My WU number, where can I retrieve it?
I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘no matching records found’ error message. What can I do?
I have multiple My WU numbers and profiles, will the points balance and rewards redemption work?
I’m trying to log in to My WU website to check my balance or redeem a reward and I’m getting ‘multiple matches’ error message. What can I do?
Does Western Union Oman has a mobile app?

Yes, and it’s available for iOS and Android.

What services can I access with the mobile app in Oman?

With you mobile app you can:

  • Send money: Verified users can send money using their online login details. If you are a new user, you can register directly on the app or on wu.com.
  • Calculate amounts: Get up-to-date exchange rates and compare fees for Western Union services.
  • Track a transfer: Find out the status of your transfers.
  • Find an agent location: Get the locations for thousands of Western Union’s agents around the globe.
Does it cost anything to use the mobile app in Oman?

There’s no fee to download the app or to access the app from your mobile phone. But mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

How do I get the mobile app in Oman?

You can download the app from the  App Store  (iOS) and from  Google Play (Android).

How can I send money using the mobile app?

If you have a verified profile, you can use your existing login details to send money through the mobile app, just as you can at westernunion.com.

If you are a new user, you will need to register. This can be done on the app in just a few minutes. Once you have successfully registered:

  1. Take a photo of both sides of your valid3 Civil ID, resident ID, or passport, which you used to register on the Western Union mobile app or westernunion.com.
  2. Take a clear selfie, holding the ID you used in step 1.
  3. Send all the documents to wu.support@globalmoneyexchange.net from the email address you used to register, or from your registered phone number to Global Money Exchange via WhatsApp at +96899500518.
  4. After a successful verification, you will receive a confirmation by email. Once you get the confirmation email, you can start using Western Union online money transfer services immediately.

You may also visit the nearest Global Money Exchange location in Oman and verify your identity in person. Don’t forget to bring your valid ID with you.

1 Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, Agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply.

2 The transaction will be released only if the payment is received between 9:00 AM & 3:30 PM during bank working days; Any transfers which are done thereafter will be only released on the next working day.

3 Due to the current situation, customers whose ID expired after 23rd of Feb 2020 can still register and use Western Union money transfer services on westernunion.com and our mobile app until further notice to provide a new one.