• Receiver
  • Payment
  • Review
  • Receipt

Need help to proceed with your transfer?

Please note, we’re currently facing a high volume of inquiries and it may take us some time to get back to you.

For faster help, you can try the following:

Track your transfer on our website or app with or without the tracking number (MTCN).

• Learn more about our ID verification process.

• Find an agent location to send or receive money.

• Find out how to refund on your transfer.

If you’re still stuck, you can use the Contact us form to tell us about your issue. We’ll try to resolve it soon.