Frequently Asked Questions

If you’re sending from your bank account directly to your receiver’s bank account, you can transfer up to 80,000 NZD (or local equivalent) from New Zealand.However, some agent locations and countries might have certain restrictions depending on the payment method, sending and receiving countries and other factors.

There are no limits to sending multiple large amount money transfers over any time frame. However, Western Union policy defines certain thresholds to monitor the customers’ total money transfer activity during a respective period. If a customer exceeds these thresholds, we may ask for additional information to comply with internal policies and regulations. These thresholds vary depending on the sender’s and receiver’s countries of residence.

Register or log into your profile on westernunion.com or our app and provide the required details, such as destination country, your receiver’s name, send amount and the payment method. To meet our regulatory and compliance obligations, we may sometimes collect additional information or documents, including documents confirming your occupation and source of funds.

To get an estimation of the fees and currency exchange rates for your online money transfers, go to the Send money section and fill in the required fields.

After you complete and authorize the transfer, the money will be deducted from your bank account.

The delivery time varies depending on the sender’s and receiver’s countries and the selected payment and delivery methods. To comply with local and international regulations, you may receive a call from us requesting further information and documentation. For more information, please refer to our Terms and Conditions.

Western Union uses the latest technology to ensure reliable online money transfers. We work according to local and international regulations and compliance programs to protect our customers. To ensure the best experience when using Western Union, we recommend you keep your contact information up to date on your online banking and Western Union profile.

You can only send a large amount money transfer if your identity has already been verified by Western Union. To learn more about the acceptable documents, please refer to verification requirements for New Zealand.

To meet our regulatory obligations and internal policies, we will request additional documentation to verify the source of your funds before you can send a large amount of money transfer. This will help us speed up the transfer process and protect your money.

If we need any additional documents, we will provide you with instructions on how to submit them.

Please make sure the documents aren’t damaged, illegible or expired. Letters, numbers, signs and security features must be clear and not blurry or too faint. When taking a digital photo of your document, all four corners should be visible with appropriate lighting, without any glare or other obstruction.

We will call or email to inform you about the required documents to confirm your source of funds. Please make sure to provide only the required document(s), and on time to help us speed up the verification process.

We will send you an email requesting additional documents and instructions on how to submit them. Please make sure to provide the correct document(s) on time, or your money transfer will be canceled.

We use organizational, technical and administrative safeguards to secure your personal information. All information sent to us via email or uploaded online is electronically stored and protected by passwords, accessible only by authorized personnel.

Yes, you can cancel your money transfer if it hasn’t been deposited yet. It may take up to 7 business for the funds to show in your account, depending on your bank’s refund-processing practice.

For general information, get in touch with us through the Contact us section.

You can expect a call or an email from Western Union within 30 minutes of initiating a large amount money transfer.

You don’t need to get your documents translated. You can send them to us in the original language.

After we receive the required documents from you, they will be processed within 30 minutes.

We may not be able to approve a large amount money transfer you intended to send due to one, but not limited to, reasons below:

• The provided documents do not contain the required information.
• The provided documents were illegible, blurry, obscured, expired or not recent.

If the documents provided are incomplete or rejected, you will receive an email notification. You will need to provide the correct documentation, or your money transfer will be canceled.

You can expect a call or an email from us within 30 minutes of initiating a large amount money transfer.

For general information, get in touch with us through the Contact us section.