Frequently Asked Questions

Yes, your identity will be verified online. Without verification, you will not be able to send money transfers.

Follow these steps to verify your ID online:

1. Log in to your profile from either westernunion.com or the Western Union mobile app.
2. Check your personal details:
   Save time by making sure your personal profile information is up to date and that it matches your government-issued ID. The first time you send money using Western Union online service, you’ll need to provide your government ID details. We accept the below IDs:

   • Driver’s license: New Zealand
   • Passport: New Zealand, Australia, Argentina, Fiji, Kiribati, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, India, Philippines, Vanuatu
3. When the ID information has been verified, you’ll be able to complete the money transfer.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

Follow these steps to verify your ID at a Western Union agent location:

1. Start a transfer at an agent location providing the transfer details to your local agent.
2. Present an acceptable government-issued photo ID and proof of address, check the full list of IDs here.

When the ID information has been verified, you’ll be able to complete the money transfer.

Note that ID verification at an agent location doesn’t indicate that your digital profile is verified. Please follow the instructions given in Verification online section to complete your online profile verification.