Frequently Asked Questions

Send money in person
Who uses Western Union money transfer services? Who are Western Union® agents? What documents can I use to send money in Sri Lanka? View all questions →
Receive money
How do I pick up a money transfer? How do I know if my money transfer has been received? What documents can I use to pick up money in Sri Lanka? View all questions →
Identification process
Does Western Union need to verify my identity? How long will it take to verify my identity? What documents do I need to present to send money? View all questions →
Consumer protection
Introduction to consumer protection Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union emailed me. What should I do? View all questions →
Western Union agent locations
What are Western Union agent locations? How can I find a nearby Western Union agent location? How do I send money from a Western Union agent location? View all questions →
Home delivery
What is Home Delivery? How does Home Delivery work? Does my sender need to do anything for Home Delivery? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →