Frequently Asked Questions

Home Delivery is a way for you to receive cash without leaving home. As the government implements COVID-19 restrictions on movement to ensure safety of residents, Western Union and MMBL Money Master will deliver money to receivers directly at their houses. Please note that the Home Delivery service will be available Monday to Saturday from 8 am to 5 pm, including the lockdown period.

Once the receiver gets notified by the sender that the money transfer has been sent, they can contact the MMBL Money Master call center number – 011 552 9999 or 011 552 9997, to identify the nearest MMBL Money Master branch. Receiver can then contact the nearest location via phone, e-mail, WhatsApp and provide the following mandatory details to the agent:

• MTCN
• Receiver’s name
• Sender’s name and country
• Amount sent

Once the details are obtained and verified, a representative will arrive at the receiver’s residence with the money between 24 and 48 hours. Before handing over the money, the representative will verify the receiver’s original ID. After successful verification, the representative will hand over the money, and obtain signatures on the transfer receipt.

Western Union will not charge for any Home Delivery service fee. The agent may charge a fee. They will explain the fee for this type of service to the receiver if applicable.

You can always reach Western Union’s Customer Care or contact the numbers below:

MMBL Money Master call center – 0115529999 or 0115529997

Western Union will not charge for any Home Delivery service fee. The agent may charge a fee. They will explain the fee for this type of service to the receiver if applicable.

While the time may vary, most transfers should arrive at the receiver’s home between 24 and 48 hours.

You can always reach Western Union’s Customer Care or contact the numbers below:

• MMBL Money Master call center – 0115529999 or 0115529997

No. Your sender only needs to transfer the money to you and provide you with the transfer details.

Once the receiver gets notified by the sender that the money transfer has been sent, they can contact the MMBL Money Master call center number – 011 552 9999 or 011 552 9997, to identify the nearest MMBL Money Master branch. Receiver can then contact the nearest location via phone, e-mail, WhatsApp and provide the following mandatory details to the agent:

• MTCN
• Receiver’s name
• Sender’s name and country
• Amount sent

Once the details are obtained and verified, a representative will arrive at the receiver’s residence with the money between 24 and 48 hours. Before handing over the money, the representative will verify the receiver’s original ID. After successful verification, the representative will hand over the money, and obtain signatures on the transfer receipt.

Home Delivery is a way for you to receive cash without leaving home. As the government implements COVID-19 restrictions on movement to ensure safety of residents, Western Union and MMBL Money Master will deliver money to receivers directly at their houses. Please note that the Home Delivery service will be available Monday to Saturday from 8 am to 5 pm, including the lockdown period.