Frequently Asked Questions

Agent locations are places where you can transfer money using Western Union. Agent locations may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, and other retailers. In some countries, they may be in banks, travel agencies, post offices, airports, train, and bus stations, and currency exchange offices.

Use this link to find an agent location near you.

You’ll need to provide a valid photo ID such as your passport along with your Sri Lanka-issued work permit if you’re an expat worker in Sri Lanka. You will also need to provide your money transfer details and the amount you wish to send, plus the applicable fees, in cash.

Western Union agent locations offer the ability to send and receive money around the world using cash.

You can send up to 80,000 LKR per month, as per the regulations. However, for certain amounts and transfers, you may be required to provide additional information or documentation as follows:

• Passport of native country
• Sri Lanka-issued work permit

Acceptable IDs are subject to the banking laws and regulations of Sri Lanka.