Frequently Asked Questions

You can pick up the money at any Western Union agent location. You’ll need to provide the following information:

• The sender’s full name
• The country where the money was sent from
• The approximate amount that was sent
• The tracking number ( MTCN – Money Transfer Control Number)>
• Acceptable ID documents are also required

For more information, please visit your nearest Western Union agent location.

You can go to the Track transfer page at wu.com. Then type in the sender’s name and the MTCN (Money Transfer Control Number). You’ll get an update on the latest status of your money transfer. You can also call our Customer Care at +94 011 5529999 or +94 011 5529998.

You’ll need to present the following government-issued photo IDs to receive money at an agent location in Sri Lanka.

For residents (any one):

• Passport
• Sri Lanka-issued identification card
• Driving licence with photo

For non-residents:

• Passport along with a valid visa or work permit

Acceptable IDs are subject to the banking laws and regulations of Sri Lanka.

Money transfers will be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. The receiver pays no transfer fees.

Money transfers from Sri Lanka are generally paid out in cash, but can also be sent directly to a bank account.

Restrictions may apply. Please contact a Western Union agent to get more information about the restrictions.