Frequently Asked Questions

You will be asked to visit a participating agent location to pay for your transfer and verify your identity and phone number in person. To do so, you will need to present your passport along with the Sri Lanka-issued work permit for every transfer.

After providing your agent with your passport and Sri Lanka-issued work permit, your identity will be verified and you will be able to pay right away for the money transfer that you started online.

You’ll need to present your passport along with your Sri Lanka-issued work permit if you’re an expat worker in Sri Lanka. Please remember to carry it with you when you visit an agent location to verify your identity or to send money. Acceptable IDs are subject to the banking laws and regulations of Sri Lanka.

You can find all the agent locations for ID verification here.