Frequently Asked Questions

Send money in person
Who uses Western Union® money transfer services? Who are Western Union® agents? How can I find a Western Union® agent location in Kazakhstan? View all questions →
Receive money
What documents can I use to pick up money in Kazakhstan? How do I know if my money transfer has been received? How do I pick up a money transfer? View all questions →
Western Union® agent locations
What are Western Union® agent locations? How can I find a nearby Western Union® agent location? How do I send money from a Western Union® agent location? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for? Someone claiming to be from Western Union e-mailed me. What should I do? What is a Test Question? When is it used? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Help with transfers
How do I know if my money transfer has been received? How can I know the status of my money transfer? View all questions →