Frequently Asked Questions

You need to present any official government-issued ID or a valid passport issued in Kazakhstan to pick up money at a Western Union agent location. Acceptable IDs are subject to the Banking laws and regulations of Kazakhstan.

You can go to “Track a transfer (link to “Track a Transfer” page).” at wu.com. There you can type in the sender’s name and the money transfer control number (MTCN) and you’ll get an update on the latest status of your money transfer.

You can pick up the money at any Western Union agent location. (link to Find locations) You’ll need to provide the following information:

• The sender’s full name.
• The country where the money was sent from.
• The amount that was sent.
• The tracking number ( MTCN – Money Transfer Control Number).
• Acceptable IDs are also required (link to “What documents can I use to pick up money in Kazakhstan?”)

For more information, please visit your nearest Western Union agent location.

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. The receiver pays no transfer fees.

Money transfers will generally be paid in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. Please contact a Western Union agent (link to “Find location” page) to get more information about restrictions.

Money transfers will generally be paid in cash. Other restrictions may apply. For more information, please visit your nearest Western Union agent location.