Frequently Asked Questions

Western Union services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

They are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.

You can easily locate a Western Union agent location online, just use our agent locator tool.

Once you get to our agent location, you will be asked to provide some information:

• Your receiver’s first name and last name.
• The amount you want to send.
• The country you are sending to.
• Your government-issued ID or passport.

After presenting all that information you can give the agent the total amount including the service fees. Your money then will be available in minutes ¹ to your receiver after the transfer is completed.

Funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination country, currency availability, regulatory and foreign exchange issues, required receiver action(s), identification requirements, agent location hours, differences in time zones, or selection of delayed options. Additional restrictions may apply. See Send Form for details.

You need to present any official government-issued ID or a valid passport issued in Kazakhstan to send money at a Western Union agent location. Acceptable IDs are subject to the banking laws and regulations of Kazakhstan.

You can send up to 499,000 KZT per transfer, per day or up to 5,000,000 KZT within 90 days.

Money transfers will generally be paid in cash. After you’ve chosen your destination country, you may ask the agent for the types of services available to you. Other restrictions may apply. Please contact a Western Union agent (link to “Find location” page) to get more information about restrictions; or you can call our partner Center Credit’s customer service center at 88000800088 (free of charge for local Kazakh numbers); at 505 (free of charge for mobile numbers) or send an email to info@bcc.kz

You can check your transfer status online. All you need is the sender’s or the receiver’s name and the tracking number (MTCN – Money Transfer Control Number) on the receipt.

Each Western Union agent location determines its own hours of operation. Some have extended hours and even open during weekends. Find a nearby Western Union agent location with our agent locator.

You can easily locate a Western Union agent location online, just use our agent locator tool.

You can send up to 499,000 KZT per transfer, per day or up to 5,000,000 KZT within 90 days.

Western Union services are for anyone who needs to send or receive money quickly. From travelers and people supporting friends or relatives abroad, to business people who need to make faster international transfers.

They are our representatives in the different countries you send or receive money, they may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices and other retailers.