Receive money
Receive money at more than 500,000 agent locations
in 200 countries and territories* around the world
How to pick-up money transfer
Choose a
location
Visit Western Union® agent location near you
Provide transfer
details
Specify transfer details to the agent (sender's name, country, sent amount)
Show your
ID
Show your ID and money transfer control number (MTCN)** to the agent
Get
money
The agent will give you a copy of a receipt and pay your funds
Receiving money
has never been easier.
Direct to a bank account
Provide your sender with these details:
1. Your full name.
2. Your bank account details1.
3. Your National ID Number.
4. The purpose of remittance.
5. Your address and mobile number.
Can’t step out? Ask your sender to call us to request the change from cash pickup to receiving money directly in your bank account. Don’t forget to give your accurate bank details to your sender to complete the transfer.
Switch from cash pickup
to bank account
Call us
Get in touch with Customer Support on (876) 926 2454 OR (876) 929 1331.Remember, you will first need to register your KYC details at your nearest agent location if you haven’t done so before.
Submit details
Provide your tracking number (MTCN) as well as KYC/Bank account details for verification
Get money
Once details are confirmed, the money will reach your bank account within 1-2 business day.
Supported banks
| Scotiabank |
| National Commercial Bank (NCB) |
| First Global Bank (FGB) |
| First Caribbean International Bank |
| Sagicor |
Track your transfer anytime
Check when your receiver has picked up a money transfer
Enter your transfer details and money transfer control number (MTCN)**
Your money. In minutes
Receive money in over 500,000 agent locations*
in more than 200 countries and territories around the world
Your money is available in minutes***
Western Union has been moving money for over 145 years
3 most asked questions
How do I collect my money?
Currently it is not available to receive money online on the www.westernunion.com. You can pick-up money at any of Western Union® agent locations around the world.
How do I know if my money transfer is ready for pick-up?
You can find the status of your money transfer using Track a Transfer on WU.com. Or you can call Western Union® representative GraceKennedy Customer Service Center (876) 9262454, or write an email wuonline@gkco.com
What do I need to bring in order to collect my money at a Western Union® agent location in Jamaica?
Please get these details ready:
- The sender's full name (that is, first, middle and last names).
- The country where the money was sent from.
- The unique number of transaction (MTCN – Money Transfer Control Number).
- Amount expected.
- Acceptable ID documents are also require
For more information, do check with your nearest Western Union® agent location.
Have more questions?
Check our FAQ
* Agent location count valid as of 30 September 2017
** Do not share details of the money transfer to anyone other than your receiver
*** Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”).