Frequently Asked Questions

Send money in person
Who uses Western Union® Money Transfer service? Who are Western Union® Service Providers? How can I find a Western Union agent location in Jamaica? View all questions →
Receive money
How do I collect my money? How do I know if my money transfer has been received? What do I need to bring in order to collect my money at a Western Union agent location in Jamaica? View all questions →
Consumer Protection
Are there common fraud scenarios that I should be aware of? Someone claiming to be from Western Union e-mailed me. What should I do? Can the Test Question feature secure my funds or delay payment of a transaction? View all questions →
Western Union® agent locations
What are Western Union agent locations? How can I find a nearby Western Union Agent location? How do I send money from a Western Union Agent Location? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
New to Money Transfers
How do I send money to an inmate in a correctional facility? What’s the fastest way to send money for a cash pick up? How do I send money? View all questions →
My WU℠ Loyalty
How do I merge multiple My WU℠ numbers? How can I earn My WU℠ points? What are the benefits of My WU℠ loyalty program? View all questions →
Help with transfers
How is the receiver notified when the money is ready for pick up? How do I find the status of my money transfer? How long are the money transfer funds available for pickup? View all questions →
Registration and profile settings
My profile is locked. What should I do? How do I log in to westernunion.com? How do I register for a Western Union profile? View all questions →
Corporate Information
What if I can’t find a Western Union Agent in my area? What are Western Union Agent locations? How do I become a Western Union Agent? View all questions →
Money Orders
How do I redeem my Reward Points? Why do I have to verify my Bank Account? Do I have to pay a fee for processing a forgery claim? View all questions →
Additional WU Services
Where can I reload my WU Netspend prepaid card? How long does it take for a money transfer payment to post to a biller account? Can I use a WU Netspend prepaid card to send money? View all questions →