Frequently Asked Questions

A money transfer can only be cancelled if it has not been collected by the receiver in the destination country or haven’t been deposit in your receiver’s bank account.

If you wish to cancel your online money transfer, please call our Westernunion.com customer care  toll free number at WhatsApp Customer service: 099 751 5902 or send an email to contacto@transferunion.com.

Before you register and get a Western Union online profile, make sure you have a bank account created in Ecuador with online access. Once you register and get a profile confirmation, you may start your first money transfer online right away.

Registration is simple and takes only a few minutes. During your profile verification process, you’ll be asked to visit a verification location and show a valid government-issued ID and provide the email used for online registration. If your profile is successfully confirmed, you will then be able to send money online.

If you have any questions while registering online, please call Westernunion.com customer care  toll free number at WhatsApp Customer service: 099 751 5902 or send an email to contacto@transferunion.com.

Once you get the MTCN (Money Transfer Control Number) on the receipt, you’ll have 72 hours to deposit the funds, after the money is transferred you’ll get a confirmation to your email. You can also see the details of all your transfers in your profile section on wu.com. 

Once your profile has been confirmed at an agent location, you will be able to send online up to 7,500 USD per day and up to 15,000 USD within 90 rolling days. For transfers over 3,000 USD per calendar month additional information will be collected.  If you need to send more please visit an agent location.

An email notification will inform you about the status of your MTCN (Money Transfer Control Number). The MTCN is valid for 72 hours after created. If funds are not received within 72 hours, the MTCN expires.

You will be notified by email 24 hours before the MTCN expires.

Please note that only one active MTCN is allowed per customer. Once a MTCN is created, you should not start another money transfer online until the current one is completed or cancelled.

You can pay with your bank account in Ecuador preferably you should have online access to it. After you’ve chosen your destination country, you’ll see the types of services available to you.

For more details about online payments, please call Western Union customer care toll free number at WhatsApp Customer service: 099 751 5902 or send an email to contacto@transferunion.com.

Yes, you can send money online from wu.com. Once you have registered and created an online profile, you’ll be able to send money all around the globe. After you’ve chosen your destination country, you’ll see the types of services available to you.

The money transfer control number (MTCN) is a unique number assigned to your transfer.

Your receiver will need this number when they pick up their money, and it can also be used to track your transfer.

Find all the countries you can send money at wu.com. Also you can check online the countries you can transfer money directly to a bank account.

Domestic transfers within Ecuador are available.